Senior Client Manager

Gallagher • Atlanta, GA

6d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Responsibilities

• Be the strategic relationship manager and client liaison, leading increasingly complex self-funded accounts.
• Work closely with clients to understand their day-to-day needs and provide tailored solutions while managing their annual strategies.
• Share market expertise and keep clients informed about compliance-related issues.
• Champion Gallagher’s resources and tools to maximise efficiency in managing client deliverables.
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process.
• Guide, develop, and mentor new hires and team members, fostering a collaborative and learning-focused environment.
• Align with the account management team to ensure compliance with local and corporate standards.

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

What This Job Offers

• Job Type: Full-time
• Career Level: Senior