Client Project Manager

Illumia, LLC • Alpharetta, GA

11h • Hybrid

About The Position

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

Through market leading payments and credential-driven privileges Illumia enables a connected experience across the most critical aspects of student life. We partner with educational institutions to deliver a mobile-centric, personalized student and family experience both on and off-campus. Our enterprise-class cloud platform and open APIs deliver mission-critical capabilities that promote student success by facilitating every aspect of campus life with richer institutional insights.

This connected experience is underpinned by essential capabilities including integrated payments and personalized payment plans for tuition and fees, credential-driven transactions for comprehensive dining and retail transactions, uniquely configurable privileges for security management as well as automated class attendance and campus events. Illumia solutions easily integrate with campus systems and external partners enabling an extensive and open ecosystem that leverages existing institutional investment, accelerates innovation while delivering a frictionless student experience.

Illumia’s Global Services team works with external clients to solve a wide variety of technology challenges. Using both industry standards and cutting-edge technologies our consultants develop innovative, custom solutions that extend, enhance and integrate Illumia’s enterprise products. Consultants work in a dynamic, fast-paced environment, and interface directly with clients to define clear requirements, draft specifications and implement high-quality software solutions. In addition, Global Services also provides exceptional customer support for all levels of customer issues.

Project Managers are responsible for engaging with clients for the successful delivery of projects across a wide variety of product offerings. The project manager has overall responsibility for the financial, quality and client satisfaction of each engagement.

The Project Manager will play an integral role in the success of Illumia Global Services. Specifically, s/he will be responsible for:

Overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained, and other such measures as may be designated.
Serving as primary customer contact and managing overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs and effective professional conduct.
Providing functional and technical guidance to consulting staff and management. Will also perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule, or cost.
Develops project schedules and documentation; defines and assigns work to consultants assigned to Project; monitors and controls work in progress for technical adequacy; and provides active assistance to meet schedules or resolve complex technical or customer requirements.
Evaluates information from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Serves as the conduit between stakeholders (internal and external customers) and the project implementation team through which requirements flow.
Implement and manage project changes and interventions to achieve project outputs.
Gathers requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
Ensures timely Project Communication and appropriate generation, collection, dissemination, and storage of project information – prepares project status reports and keeps management, business clients and others informed of project status and related issues.
Plans for Resource Management: acquires and manages team resource needs making the most effective use of people involved with the project – this entails day-to-day team management, team communication, identifying and leveraging strong skills while developing others.
Project administration includes forecasting setup and tracking, project financials, time/expense reconciliation and enforcement of standards.

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

Requirements

• Bachelor’s degree in Business Administration or Project Management.
• 3-5 years proven experience in program or project management leading clients and team members through large complex system implementation and integrations.
• Demonstrated success working in a fast-paced, dynamic work environment such as management consulting.
• Client interfacing responsibilities in a management consulting setting demonstrating strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations.
• Experience managing the scope of projects – budgetary responsibilities highly preferred.
• An advanced level of proficiency required to apply broad knowledge and experience to complex long-term projects.
• Strong people management skills – ability to provide direction/leadership to others as a project lead and/or a functional/technical specialist.
• Demonstrated communication, presentation skills, analytical and problem-solving skills, short term and long-term planning skills.
• Strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations.

Nice To Haves

• PMP or equivalent certification.

Responsibilities

• Overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained, and other such measures as may be designated.
• Serving as primary customer contact and managing overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs and effective professional conduct.
• Providing functional and technical guidance to consulting staff and management. Will also perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule, or cost.
• Develops project schedules and documentation; defines and assigns work to consultants assigned to Project; monitors and controls work in progress for technical adequacy; and provides active assistance to meet schedules or resolve complex technical or customer requirements.
• Evaluates information from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Serves as the conduit between stakeholders (internal and external customers) and the project implementation team through which requirements flow.
• Implement and manage project changes and interventions to achieve project outputs.
• Gathers requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
• Ensures timely Project Communication and appropriate generation, collection, dissemination, and storage of project information – prepares project status reports and keeps management, business clients and others informed of project status and related issues.
• Plans for Resource Management: acquires and manages team resource needs making the most effective use of people involved with the project – this entails day-to-day team management, team communication, identifying and leveraging strong skills while developing others.
• Project administration includes forecasting setup and tracking, project financials, time/expense reconciliation and enforcement of standards.

Benefits

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level