Client Services Project Manager

Epiq

5d•Remote

About The Position

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Summary: The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

Requirements

A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
Demonstrated success in the management of multiple simultaneous projects
Oral and written communication skills which provide a strong and confident leadership presence
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
A solid understanding of database design and management, data processing activities and legal document review requirements
Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
Must be authorized to work within Canada with proof of right to work presented if required

Responsibilities

Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship
Drives overall client satisfaction through effective coordination and communication of client deliverables
Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director
Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director
Ensures that an update to date record is maintained with regard to the status of all projects being worked on
Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering