Senior Client Partner

LivePerson•Toronto, ON

1d•Remote

About The Position

As a Senior Client Partner, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will lead complex enterprise sales motions with North America’s largest brands, helping them modernize customer engagement through AI-led digital transformation. Orchestrating multi-million dollar deals that redefine how North America’s leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director of Sales, NA, this role sits within our Global Sales organization and is pivotal to our expansion in the region. You will join LivePerson at a critical juncture of AI-led innovation as we empower global brands to modernize their digital transformation strategies through seamless messaging, voice, and automation.

Requirements

8+ years of experience selling complex enterprise SaaS solutions with a demonstrated track record of closing multi-million dollar deals.
Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments.
Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition.
English proficiency is required to navigate the local market and global internal stakeholders.
Deep understanding of transformational technology and the intellectual curiosity around AI, automation, and customer engagement technologies.
Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management.
Familiarity with the digital transformation landscape in Asia Pacific, including local consumer behaviors and enterprise procurement processes.
Growth Mindset: You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth.
Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others.
Customer-Obsessed: You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client.

Responsibilities

Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list.
Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability.
Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas.
Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner.
Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI.
Demonstrate discipline in qualification, deal strategy, and forecast accuracy within complex enterprise sales environments, mastering the MEDDPICC framework
Operate with a high degree of ownership and autonomy while coordinating cross-functional teams to drive customer outcomes including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences.
Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap.
Work closely with regional partners to enhance customer experience and deliver high-quality support.