Senior Client Executive – Employee Health & Benefits

Marsh McLennan•Maryville, TN

1d•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Senior Client Manager on the Employee Health & Benefits team, you’ll develop and strengthen client relationships by delivering timely, high-quality service and independently expanding assigned accounts. You will work closely with sales and client management colleagues, you will coordinate marketing and placement of new and renewal business, manage daily account activities, and delegate tasks as needed to meet service deadlines. You will provide leadership and mentorship within the team, offer consulting on employee health & benefits, and advise clients on market trends and data analytics. You will also work with the Producers to maintain service standards, pursue opportunities to enhance accounts, and generate referral business to support agency growth.

Requirements

Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required.
6+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
State Life & Health Insurance License (Required within 90 days of hire).
Previous experience managing relationships and face-to-face client experience.

Nice To Haves

Knowledge of technical underwriting and extensive knowledge of commercial industry laws, products, coverages, and markets.
Proficiency with Agency Management Systems and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Excellent verbal and written communication skills, with a proven ability to establish relationships at all levels.

Responsibilities

Develop and strengthen client relationships by delivering timely, high-quality service and independently expanding assigned accounts.
Coordinate marketing and placement of new and renewal business.
Manage daily account activities and delegate tasks as needed to meet service deadlines.
Provide leadership and mentorship within the team.
Offer consulting on employee health & benefits.
Advise clients on market trends and data analytics.
Work with Producers to maintain service standards.
Pursue opportunities to enhance accounts.
Generate referral business to support agency growth.