Senior Client Engagement Specialist
About The Position
At Ticketure, we believe cultural organizations deserve technology that’s as inspiring as the experiences they create. That’s why we build modern software for museums, zoos, aquariums, gardens, science centers, performing arts organizations, and other cultural attractions around the world. Our two platforms help organizations deliver exceptional guest and patron experiences. Ticketure provides mobile-first, API-first ticketing for general admission and timed-entry attractions, while PatronManager is the leading Salesforce-native CRM for the performing arts, helping organizations strengthen patron relationships and fundraising. No matter your role, you’ll be part of a collaborative team that values ownership, innovation, and continuous improvement. Together, we’re helping cultural organizations connect more people with experiences that inspire, educate, and bring communities together. Job Summary The Engagement and Renewals Manager is a client-facing role focused on revenue retention and long-term client success for PatronManager, a CRM platform built on Salesforce serving the arts and cultural sector. This role owns a portfolio of high-value accounts, driving renewals, deepening product adoption, and building trusted relationships with key stakeholders. You will work cross-functionally with Client Experience, Sales, Implementation, and Product teams to ensure clients achieve their goals with PatronManager. This position reports directly to the Senior Director of Client Engagement.
Requirements
- Knowledge of Salesforce
- Experience in a client-facing account management, customer success, or renewals role
- Proven track record managing contract negotiations and revenue retention targets
- Demonstrated ability to communicate clearly and confidently with stakeholders at all seniority levels
- Analytical mindset with the ability to assess account health and prioritize accordingly
- Collaborative approach to relationship building and problem solving
- Skilled at managing multiple accounts and competing priorities with a high degree of organization
- Able to shift priorities and adapt quickly based on evolving team goals
Nice To Haves
- Project management experience is a plus
- Knowledge of PatronManager
- Familiarity with the arts, culture, or nonprofit sector is a nice to have
Responsibilities
- Manage the full renewal cycle for assigned accounts, including renegotiation requests, contract creation, and ensuring clients have a clear understanding of contract terms
- Identify and mitigate at-risk accounts, working directly with clients to resolve issues and recommend solutions where appropriate
- Serve as the primary point of contact for a segment of high-value accounts, building trusted relationships with key stakeholders to drive adoption, loyalty, and retention
- Act as a strategic advisor to clients, developing engagement plans that address their business challenges and demonstrate how PatronManager can help them meet their goals
- Drive escalation of client issues and manage them through to resolution
- Assess and prioritize client outreach daily, taking initiative to proactively engage accounts in support of overall revenue retention goals
Benefits
- Base annual salary range of $65,000 - $75,000 est. annually, commensurate with experience
- Annual bonus based on performance and company success
- Incentive equity
- Home office stipend
- 100% paid medical, dental and vision benefits for employee and legal dependents
- Company-paid life insurance
- Traditional and Roth 401k plans
- Paid parental leave
- Learning & development opportunities
- Flexible scheduling
- Generous PTO and holiday schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
