Client Experience Engagement Specialist

Stable Kernel • Atlanta, GA

3d • Hybrid

About The Position

As a Stable Kernel Client Experience Specialist, your primary goals are to build client loyalty, strengthen strategic relationships, and identify growth opportunities across our portfolios. You will serve as a trusted advisor to clients while creating meaningful experiences that deepen engagement with Stable Kernel. In addition to managing client relationships, you will help design and execute client engagement programs, including executive events, client gifting initiatives, industry experiences, and strategic touchpoints that reinforce our commitment to delivering exceptional client experiences. You will collaborate closely with Client Experience, Business Development, Marketing, Operations, and Delivery teams to create personalized experiences that strengthen relationships, support account growth, and showcase Stable Kernel’s expertise and culture.

Requirements

• 1-3 years of experience in a related role (e.g. client service, customer success, product management) that includes at least 2-4 years of account management.
• Experience working with software development teams or experience in an IT industry.
• Curiosity for new technologies relative to Stable Kernel solutions offerings, and a passion for staying current with trends that affect the custom software ecosystem.
• Experience planning and executing professional events, client experiences, or relationship marketing programs.
• Strong project management skills with the ability to coordinate multiple stakeholders and competing priorities.
• Demonstrated ability to build relationships with executive-level stakeholders.
• Experience managing budgets, vendors, and external partners.
• Strong written and verbal communication skills.
• Ability to analyze engagement metrics and use data to improve programs and outcomes.
• Google and Microsoft Office Suite

Nice To Haves

• Experience in consulting, technology services, customer success, account management, marketing, field marketing, hospitality, or event management environments preferred.

Responsibilities

• Developing and executing client engagement initiatives designed to strengthen relationships, increase client satisfaction, and support account growth.
• Collaborating with Client Experience Directors and Business Development leaders to identify strategic opportunities for personalized client outreach and engagement.
• Creating thoughtful, high-impact client touchpoints throughout the client lifecycle.
• Designing and coordinating client gifting programs that align with Stable Kernel’s brand and relationship-building objectives.
• Partnering with internal stakeholders to identify meaningful gifting opportunities tied to client milestones, project achievements, referrals, and special events.
• Tracking gifting effectiveness and recommending improvements based on client feedback and engagement outcomes.
• Planning and executing in-person and virtual client events, including executive dinners, networking events, roundtables, conference experiences, and client appreciation programs.
• Managing logistics, vendor relationships, budgets, communications, and post-event follow-up activities.
• Ensuring all events reflect Stable Kernel’s values, culture, and commitment to exceptional client experiences.
• Supporting account-specific engagement plans for priority clients.
• Collaborating with Client Experience and Business Development leaders to identify opportunities for deeper relationship development and account expansion.
• Developing creative approaches to engaging client stakeholders and strengthening executive-level relationships.
• Defining and tracking key metrics related to client engagement programs, events, gifting initiatives, and relationship-building activities.
• Analyzing participation, satisfaction, and business impact to identify trends and opportunities for improvement.
• Providing recommendations to leadership based on engagement data and client feedback.
• Understanding how client engagement initiatives support account growth and the development of long-term relationships.
• Contributing to strategic account planning and relationship expansion efforts.
• Understanding the role of client experience, hospitality, and engagement programs in supporting business development objectives.
• Measuring and communicating the effectiveness of client engagement initiatives.

Benefits

• Company-subsidized health, vision, and dental plan premium options beginning on the first day of employment
• 401k with above-average company matching
• Fully paid Group Life, Short and Long Term Disability, and AD&D insurance
• Optional Flexible Spending Account, Dependent Care Flexible Spending Account, and Health Savings Account participation
• Voluntary Life, Critical Illness, and Accident insurance
• EAP and Health Advocacy program available at no cost to employees and their dependents
• $3000+ annual industry educational budget
• Paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed