Senior Client Change Management Lead
About The Position
Metrolinx is connecting communities across the Greater Golden Horseshoe and is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values. This role is an in-office position based at our 20 Bay St location. Our team is highly collaborative, and much of our work benefits from in-person co-creation, relationship-building, and hands-on partnership with leaders across the organization. We offer flexibility in start and end times while maintaining core business hours for shared availability across the team. PRESTO is an electronic transit fare payment system that eliminates the need for tickets, passes and cash, serving multiple transit agencies and millions of customers. Today, PRESTO offers one of the most globally advanced fare payment systems in the world. Our PRESTO’s Client Change Management Office is seeking a Senior Client Change Management Lead to lead PRESTO's client change management activities required to support the client's change management cycle by providing the knowledge and training needed to adopt PRESTO products and to support PRESTO customers using client’s services.
Requirements
- Completion of a degree in business administration, engineering, or an equivalent combination of education, training, and experience deemed equivalent.
- Demonstrated years’ experience in leading training initiatives for technology projects with an emphasis on hardware and software solutions.
- Demonstrated understanding of organizational change issues and challenges as related to technology and business processes to influence clients and business stakeholders towards operations changes and negotiating the introduction of new concepts.
- Expertise in external consulting, facilitation, and coaching leaders at all levels; proven ability to work in a dynamic, cross-functional team atmosphere.
- Proficiency with authoring tools (PowerPoint, MS Word, InDesign) to create visually engaging materials.
- Working knowledge of e-learning tools (Articulate 360, Storyline) and video editing tools (Camtasia).
- Ability to understand complex information and simplify it into meaningful, business language.
- Excellent analytical, problem-solving, and decision-making abilities, with demonstrated written/oral communication, team leadership, and interpersonal skills.
Responsibilities
- Designs, develops, and delivers training to provide PRESTO clients the knowledge needed to operate new PRESTO devices and understand its software.
- Creates knowledge transfer materials (job aids, quick reference guides, FAQs, videos, e-learning) to support knowledge and awareness of PRESTO changes among our clients.
- Develops impact assessments and leads actionable and targeted change management plans which include knowledge transfer and communication plans, and training plans.
- Conducts assessments and informs the development of change strategies and plans to ensure a structured methodology and approach are applied to change management and align with overall business objectives.
- Provides PRESTO clients with the change expertise, coaching, and guidance to influence and ensure proper change management practices are considered for PRESTO changes affecting the clients.
- Explores change management, training, and communication trends, innovations, and best practices and makes recommendations to improve client change management processes.
- Produces and manages change communications, as per documents in the change plan, to all the stakeholders and participants involved.
- Maintains PRESTO Training room facilities and equipment updated and in good functional order.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
