Senior Client Billing Specialist

Holland & Knight LLP•Tampa, FL

1d•Hybrid

About The Position

The Senior Client Billing Specialist will be responsible for all billing functions for assigned client accounts and/or specialized practice groups to include invoice generation for assigned accounts/attorneys, ebilling of assigned accounts via various electronic billing systems as applicable per client driven guidelines. Responsible for any ebilled invoices through the billing process until they have been successfully approved for payment and will collaborate with the Collections team for all collection activity pertaining to their assigned accounts. Works with the Timekeeper Matter Maintenance team on new client implementations and setups to ensure that all matters are aligned per outside counsel guidelines and/or engagement letter. Individual will be assigned to and will be responsible for managing their assigned clients and/or practice groups with expertise.

Requirements

5+ years of progressive experience as a Biller/Ebiller, preferably in a law firm environment.
Strong technical skills. Proficiency with Windows-based software and Microsoft Word, Excel and Outlook is required.
Ability to prioritize and manage multiple tasks in order to meet critical deadlines.
Position requires the ability to work well under pressure to meet strict deadlines.
Flexibility for overtime is required.
Strong attention to detail.
Excellent interpersonal skills with the ability to work well under pressure.
Excellent written and verbal communication skills.
Self-starter with ability to successfully adapt to changing priorities and work demands.
Ability to multi-task, organize workflow and use time efficiently.
Exceptional analytical skills.
Ability to anticipate work needs.
General understanding of a revenue cycle, including an understanding of accounts payable, the processes involved and related applications (i.e. Chrome River).
Must be proactive in identifying issues and proposing solutions.
Ability to work in a team environment.

Nice To Haves

Experience with Aderant, Elite, eBillingHub or BillBlast software preferred.

Responsibilities

Process client bills via Aderant software.
Ebill assigned client bills as required by client drive outside counsel guidelines and/or engagement letters. Process invoices through eBillingHub and, if necessary, upload LEDES files on ebilling vendor site.
Research and answer questions pertaining to assigned client accounts and/or practice group assignments.
Review and edit pre-bills in response to attorney and secretary requests.
Handle and process a high volume of complex bills.
Review and verify accuracy of billing and supporting documentation as required.
Own the full scope of electronic billing for assigned clients, beginning with a finalized invoice and ending with a successful approval for payment, processing appeals as needed on short paid invoices.
Prepare ad hoc reports for attorneys as needed.
Collaborate with Ebilling Solutions Specialist on client assignments moving from paper billing to electronic billing.
Manage accounts of a highly specialized, advanced, or sensitive nature.
Build rapport with billing attorneys as well as client contacts to establish and maintain solid client relationships.
Perform special projects and additional duties as assigned

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents