Senior Client Architect (Remote in US)

Resultant•Indianapolis, IN

2d•Remote

About The Position

Resultant is seeking a Senior Client Architect to oversee a subset of clients as their primary trusted technical partner. In partnership with Client Success Managers, this person will provide strategic and tactical guidance, own the technical health of client environments, drive innovation and technical excellence, ensure compliance with performance standards, resolve complex technical issues, and coordinate cross-functional resources. The role supports meaningful client outcomes through leadership, collaboration, and problem-solving. The Senior Client Architect will be the primary technical point of contact for assigned clients and a trusted advisor and escalation point for important initiatives. They will ensure client technology roadmaps are developed and followed, align work with Resultant’s mission and values, and support the firm’s holistic approach to client service. The position reports directly to the VP of Client Success and is remote in the United States, with travel as needed (approximately 10% of the time).

Requirements

10+ years of experience in client-facing technology leadership, systems engineering, or enterprise architecture; experience in IT Managed Services is strongly preferred, as is technology consulting industry experience.
Expertise across multiple technology domains, with the ability to design, lead, and troubleshoot complex solutions.
Experience working directly with clients and internal stakeholders to support delivery, proposals, and strategy.
Ability to understand the business impacts of technical decisions and clearly communicate them to clients.
Experience leading high-severity incident responses, root cause analysis, and problem management.
Strong organization and attention to detail, with an interest in client success and internal process improvement.
Ability to work collaboratively in a fast-paced environment, mentor others, and provide feedback.
Excellent written and verbal communication skills, including the ability to adapt technical explanations to different audiences.
Strong analytical and troubleshooting skills, customer service skills, and task-management and prioritization abilities; ability to context-switch across multiple clients and priorities.
Experience working in a dynamic IT environment and developing and maintaining standard operating procedures.
Experience creating documentation and reports using Microsoft Word, Excel, and PowerPoint.
Must be willing to travel as needed, approximately 10% of the time.
Must be legally authorized to work in the United States for any employer without sponsorship.
Hands-on experience with Windows Server operating systems, antivirus and antispam products, identity management solutions, server virtualization, and Group Policy.
Bachelor’s degree, preferably in Computer Science, Engineering, or Information Systems, or related field experience.

Nice To Haves

Relevant industry certifications, such as Azure, AWS, Cisco, Microsoft, or ITIL.
Experience in IT Managed Services.

Responsibilities

Own clients’ technical environments and ensure alignment with business goals and industry regulations.
Develop multi-year technology roadmaps and gap assessments for mid-market and enterprise organizations, and work with clients and delivery teams to implement recommendations.
Lead and coordinate resolution of high-priority incidents, including root cause analysis and problem management.
Act as technical lead in internal and external meetings, assessments, and client reporting.
Mentor and advise engineers and delivery teams, fostering continuous technical growth.
Maintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoring.
Drive innovation through solution design, technical quality assurance, and advocacy for tool and process improvements.
Partner with Client Success Managers to scope projects, gather technical requirements, and support contract reviews.
Facilitate performance management, recruiting efforts, and training initiatives for technical staff.
Oversee patching, antivirus, backup, and monitoring systems to help ensure client systems are protected and efficient.
Communicate with hardware and software vendors regarding maintenance, repair, upgrades, and license management.
Develop and maintain standard operating procedures, documentation, and reports.
Solution and present proposals for new business.