Senior Client Architect (Remote in US)

Resultant•Indianapolis, IN

2d•Remote

About The Position

Resultant is seeking a Senior Client Architect to support its continued growth and help solve clients’ complex problems. In partnership with Client Success Managers, this role oversees a subset of clients as their primary trusted technical partner. The architect provides strategic and tactical guidance, owns the technical health of client environments, drives innovation and technical excellence, ensures compliance with performance standards, resolves complex technical issues, and coordinates cross-functional resources. The Senior Client Architect serves as Resultant’s technical expert for assigned clients, ensuring their technology roadmaps are developed and followed and that team work reflects Resultant’s mission and values. The role is the primary technical point of contact and provides quality delivery as a trusted advisor and escalation point for important initiatives. The position reports directly to the VP of Client Success. The role works with Mid-Market and Enterprise organizations and supports client success through technical leadership, collaboration, problem-solving, and communication. It also contributes to staff development, recruiting, training, project scoping, proposals, and internal process improvement. The role is remote in the United States and requires travel as needed, approximately 10% of the time.

Requirements

10+ years of experience in client-facing technology leadership, systems engineering, or enterprise architecture within IT Managed Services or technology consulting; IT Managed Services experience is strongly preferred.
Expertise across multiple technology domains and the ability to design, lead, and troubleshoot complex solutions.
Experience working directly with clients and internal stakeholders to support delivery, proposals, and strategy.
Ability to understand the business impact of technical decisions and communicate it clearly to clients.
Experience leading high-severity incident responses, root cause analysis, and problem management.
Strong organizational skills, attention to detail, and an interest in driving client success and internal process improvements.
Ability to work collaboratively in a fast-paced environment, mentor others, and provide feedback.
Excellent written and verbal communication skills, including the ability to tailor technical language to client needs and explain technical concepts to people with varying backgrounds.
Strong analytical and troubleshooting skills, customer service skills, and the ability to context-switch and balance multiple clients and priorities through effective task management and communication.
Experience working in a dynamic IT environment and developing and maintaining Standard Operating Procedures.
Experience creating documentation and reports using Microsoft Word, Excel, and PowerPoint.
Technical knowledge of servers and related technologies, including Active Directory, domains, SSL certificates, backups, and antivirus.
Technical knowledge of cloud services, including Azure, Office 365, AWS, and Google.
Technical knowledge of networking, including firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, and routing.
Technical knowledge of applications and products, including Office 365, common line-of-business applications, Barracuda, Fortinet, Cisco, and HP.
Hands-on experience with Windows Server operating systems, antivirus and antispam products, identity management solutions, server virtualization, and Group Policy.
Bachelor’s degree, preferably in Computer Science, Engineering, or Information Systems, or related field experience.
Must be willing to travel as needed, approximately 10% of the time.
Must be legally authorized to work in the United States for any employer without sponsorship.

Nice To Haves

Relevant industry certifications, such as Azure, AWS, Cisco, Microsoft, or ITIL.

Responsibilities

Own client technical environments and ensure alignment with business goals and industry regulations.
Develop multi-year technology roadmaps and gap assessments for Mid-Market and Enterprise organizations, and work with clients and delivery teams to implement recommendations.
Lead and coordinate resolution of high-priority incidents, including root cause analysis and problem management.
Act as the technical lead in internal and external meetings, assessments, and client reporting.
Mentor and advise engineers and delivery teams, fostering continuous technical growth.
Maintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoring.
Drive innovation through solution design, technical quality assurance, and advocacy for tool and process improvements.
Partner with Client Success Managers to scope projects, gather technical requirements, and support contract reviews.
Facilitate performance management, recruiting efforts, and training initiatives for technical staff.
Maintain oversight of patching, antivirus, backup, and monitoring systems to ensure client systems are protected and efficient.
Communicate with hardware and software vendors about maintenance, repair, upgrades, and license management.
Solution and present proposals for new business.