Senior Client Advisor - Clarksburg
About The Position
The Senior Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; builds and maintains relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset; is a mentor to the team by proactively offering insights, reflections and experiences to your colleagues.
Requirements
- A caring and intuitive Senior Client Advisor with a passion for style
- Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.
- Being a master of storytelling and the art of asking engaging questions.
- Computer knowledge to track inventory.
- Proficient English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
Nice To Haves
- knowledge of second language preferred
- luxury retail experience a plus
Responsibilities
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices
- Actively creates a positive work environment through teamwork and collaboration.
- Assist operations team by maintaining stock of designated area on selling floor and in stock room
- Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.
- Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
- Promote cross selling to increase UPT sales metrics.
- Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
- Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear.
- Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
- Takes an aggregate approach to identify and recommend merchandise across all channels.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
