Senior Client Advisor
Richemont•New York, NY
•Onsite
About The Position
Richemont, a global leader in luxury goods, is seeking a Senior Client Advisor. This role focuses on delivering a personalized, premium client experience by building strong, long-term relationships and turning clients into brand ambassadors. The advisor will leverage expertise, curiosity, and humility to understand and fulfill client desires, ensuring they feel valued and inspired.
Requirements
- College degree preferred.
- 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
- General knowledge and/or interest of timepiece movements.
- Strong understanding of Customer Service needs and customer priorities.
- Excellent computer skills.
- Excellent interpersonal and communication skills.
- Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision.
- Self-starter with a team-player approach.
- Must be available to work retail hours including nights and weekends.
Nice To Haves
- SAP exposure is a plus.
- Additional language skills are a plus.
Responsibilities
- Develop Client Relationship: Deliver an exceptional and unique in-store journey by creating a friendly environment, maintaining outstanding standards, and showcasing strong product knowledge through all customer interactions.
- Partner with management to develop and participate in in-store and offsite events and networking.
- Consistently and accurately capture client data for follow-up and relationship building, utilizing available tools and exploring follow-up opportunities.
- Consistently achieve and exceed sales targets while adhering to retail guidelines.
- Master the sales ceremony by asking pertinent questions, actively listening to client needs, and effectively closing sales while ensuring repeat business.
- Handle negotiations and objections with confidence.
- Assist after-sales clients in alignment with Maison values, acting as a referent and offering recommendations for an exceptional client experience.
- Stay informed about industry news and competitors.
- Act as a Maison ambassador, communicating with passion about the brand's values, codes, and history, and telling compelling stories.
- Provide detailed descriptions of Maison pieces and collections, including construction, materials, care, and design, to highlight the brand's uniqueness.
- Demonstrate comprehensive knowledge of Maison collections to promote the distinctiveness of products and adapt the sales approach to individual customers.
- Deliver daily boutique operations, understanding and complying with all security and operational policies and procedures.
- Assist with daily boutique setup and breakdown, and report any maintenance issues.
- Support merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts to ensure successful audits.
- Assist with special projects as needed, such as price changes or supporting back-office responsibilities.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance, disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Access to the employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
