Senior Client Account Manager

Acosta•Bentonville, AR

About The Position

The Senior Client Account Manager is responsible for end-to-end support of assigned clients within a 3PL retail merchandising and retail marketing execution environment. This role serves as the primary day-to-day point of contact, ensuring client priorities are clearly understood, proactively planned for, and executed through effective coordination with Field Operations, Client Support, Retail, Reporting/Analytics, and internal leadership. The Senior Client Account Manager drives service excellence by translating client needs into actionable direction, monitoring execution quality, and delivering timely, accurate insights and recommendations.

Requirements

Experience in a 3PL retail merchandising and retail marketing execution environment.
Ability to serve as a primary day-to-day point of contact for clients.
Skills in understanding, planning for, and executing client priorities.
Effective coordination with various internal teams (Field Operations, Client Support, Retail, Reporting/Analytics, leadership).
Ability to translate client needs into actionable direction.
Capability to monitor execution quality.
Proficiency in delivering timely and accurate insights and recommendations.

Responsibilities

End-to-end support of assigned clients within a 3PL retail merchandising and retail marketing execution environment.
Serve as the primary day-to-day point of contact for clients.
Ensure client priorities are clearly understood, proactively planned for, and executed.
Coordinate effectively with Field Operations, Client Support, Retail, Reporting/Analytics, and internal leadership.
Drive service excellence by translating client needs into actionable direction.
Monitor execution quality.
Deliver timely, accurate insights and recommendations to clients.