Account Client Manager

Allied Universal • New York, NY

3d • Onsite

About The Position

Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Position located onsite at our New City Office.
Poisition will be client portfolio based and servicing.
Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Account Manager. The Account Manager will serve as the primary point of contact for a defined book of business within the Enhanced Protection Services division. This individual will be responsible for maintaining strong client relationships, resolving service and contractual issues, and identifying opportunities to grow existing accounts.
This is a client-facing role focused on account management and retention. The Account Manager will partner closely with internal teams to ensure seamless service delivery and support contract lifecycle activities, including renewals and scope adjustments.

Requirements

• Must possess one or more of the following: Bachelor’s degree in Business, Sales, Marketing, or related field of study
• Associate’s degree in Business, Sales, Marketing, or related field of study with a minimum of four (4) years of account management or client relationship experience
• High school diploma with a minimum of eight (8) years of account management or client relationship experience
• Minimum of three (3) years of account management or client relationship experience
• Strong oral and written interpersonal communication skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Strong problem-solving skills with a client-focused mindset
• High level of organization skills and attention to detail

Nice To Haves

• Experience in security services, staffing, or service-based industries
• Experience managing service contracts or renewals
• Familiarity with Customer Relationship Management (CRM) systems or account tracking tools

Responsibilities

• Serve as the main point of contact for assigned client accounts
• Collaborate with Sales Directors for handover of key client relationships
• Build and maintain strong, long-term client relationships
• Conduct regular client check-ins and business reviews
• Ensure high levels of client satisfaction and retention
• Oversee day-to-day account activity to ensure services are delivered as expected
• Address and resolve client concerns related to service, staffing, or performance
• Partner with operations and field leadership to ensure consistent service execution
• Monitor service performance against client expectations and Service Level Agreements (SLAs)
• Act as the primary contact for service-related, invoice and contractual issues
• Coordinate with internal stakeholders to resolve issues in a timely manner
• Escalate complex concerns appropriately while maintaining client confidence
• Identify opportunities to expand services within current accounts
• Support implementation of service enhancements and scope changes
• Collaborate with internal partners to align solutions with client needs
• Collaborate with Contracts Manager to support renewals, amendments, and extensions
• Partner with internal teams (legal, finance, operations) to ensure contract accuracy and execution
• Ensure contracts reflect current scope of services and pricing
• Partner closely with operations, Sales Directors, and support teams to ensure seamless client experience
• Maintain accurate account documentation and reporting
• Contribute to process improvements and client experience initiatives

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligible for our company's health and retirement plans
• Paid time off offered
• Eight paid holidays (subject to eligibility)
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level