SENIOR CLERK - 64068636

State of Florida • West Vero Corridor, FL

3d • $35,000 - $36,000 • Onsite

About The Position

This position is responsible for interviewing and processing clients seeking services to determine financial eligibility for all services/programs rendered by the Health Department. Access to confidential records and computer access will be based on the need to know when involved in patient care, billing activities, ordering medications or supplies, investigating communicable disease reports, established quality improvement activities, i.e. peer review, records review audits and investigating complaints. Uses knowledge of quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH-Indian River, assists in improvement projects as assigned. Receive, interview and process all clients presenting for services. Determines financial eligibility and sliding fee scale for clients based upon established criteria. Ensures all necessary documentation and forms are completed accurately and timely as it relates to clinic operations. This includes proper completion of the encounter form, HIPAA forms, entering vaccines into Florida Shots database and scanning medical records into the patient’s record once reviewed by the clinician. Works with other clerical/registration staff to ensure clerical coverage for clients throughout the day. Provide all clerical services to both our Spanish and English-speaking clients but uses the Interpreter Line for all other languages. Provides positive customer-oriented clerical support by answering phone calls, making appointments, assisting with client inquiries and referrals, answering general inquiries regarding our clinic services. Process requests for medical records according to policy as well as assists clients with completing record request forms. Archive medical records according to guidelines following archiving schedules in GS4, GS1-SL, DOH retention schedules while adhering to our archiving policy. Provide accurate and timely data entry into agency computer system for service, demographics and billing information. Communicates to the Office Operations Supervisor any problems or suggestions that need to be addressed. Perform other related duties as required

Requirements

• Knowledge of financial eligibility determination procedures and sliding fee scales for public health programs.
• Knowledge of HIPAA requirements and procedures for handling confidential client records.
• Knowledge of medical records management, including archiving procedures and state retention schedules (GS4, GS1-SL, DOH).
• Knowledge of agency computer systems used for service entry, demographics, and billing.
• Skill in interviewing clients to gather accurate financial and demographic information needed to determine eligibility.
• Skill in data entry with a high level of accuracy and attention to detail.
• Skill in using office software and equipment, including computers, multi-line phone systems, scanners, and electronic health record platforms.
• Skill in communicating effectively with both English- and Spanish-speaking clients, and in appropriately using the Interpreter Line for other languages.
• Skill in processing medical records requests, completing forms, and maintaining documentation per policy.
• Ability to interact professionally, respectfully, and patiently with clients from diverse backgrounds.
• Ability to maintain confidentiality and follow all HIPAA and DOH privacy/security guidelines.
• Ability to work collaboratively with clerical/registration staff to ensure consistent client coverage.
• Ability to assist with and participate in quality improvement activities and improvement projects.
• Ability to identify issues or workflow challenges and communicate them to the Office Operations Supervisor.
• Ability to learn and adapt to new procedures, systems, or documentation requirements as needed.
• Ability to perform related clerical and administrative duties accurately and efficiently in a fast-paced clinic setting.
• Current authorization to work in the United States without employer sponsorship.
• Must be fluent in English and Spanish—verbal and written.
• Willing to work with confidential client information.
• Experienced processing medical records requests and assisting clients with request forms.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Assists in improvement projects as assigned.
• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
• Candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Responsibilities

• Interviewing and processing clients seeking services to determine financial eligibility for all services/programs rendered by the Health Department.
• Receiving, interviewing and processing all clients presenting for services.
• Determining financial eligibility and sliding fee scale for clients based upon established criteria.
• Ensuring all necessary documentation and forms are completed accurately and timely as it relates to clinic operations.
• Entering vaccines into Florida Shots database and scanning medical records into the patient’s record once reviewed by the clinician.
• Working with other clerical/registration staff to ensure clerical coverage for clients throughout the day.
• Providing clerical services to Spanish and English-speaking clients, using the Interpreter Line for all other languages.
• Answering phone calls, making appointments, assisting with client inquiries and referrals, and answering general inquiries regarding clinic services.
• Processing requests for medical records according to policy and assisting clients with completing record request forms.
• Archiving medical records according to guidelines following archiving schedules.
• Providing accurate and timely data entry into agency computer system for service, demographics and billing information.
• Communicating problems or suggestions to the Office Operations Supervisor.
• Performing other related duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed