Senior Claims Specialist - Complex Liability (Construction Defect, GL BI and PD)

Gallagher•Houston, Texas

1d•Remote

About The Position

The Senior Claims Specialist within GB Specialty manages moderately complex Liability claims, with a focus on construction defect and general liability bodily injury and property damage. The role manages the full claim life cycle, including coverage analysis, investigation, evaluation, and resolution, in accordance with client expectations, policy obligations, and regulatory requirements. The position is eligible for fully remote work and is open to candidates with experience in any jurisdiction. The salary is up to $150,000 per year, dependent upon experience. The specialist works with minimal supervision and at full caseload capacity. The position generally does not handle workers’ compensation claims. The role requires a solid understanding of claims processing and the insurance brokerage business, and a basic understanding of terminology and case law related to professional liability claims.

Requirements

High school diploma.
Five years of related claims experience.
Experience in construction defect and general liability bodily injury and property damage claims.
Prior experience in the applicable specialty claims area or demonstrated ability to handle unique or challenging claims issues.
Appropriate licenses and/or certifications in all states where claims are handled, or ability to obtain them according to local requirements and within the timeframe specified by the manager.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, communicate effectively verbally and in writing, and embrace new challenges.
Analytical skill to make decisions and resolve issues inherent in claims handling.
Ability to negotiate the settlement and disposition of claims and interpret related documentation.

Nice To Haves

Bachelor’s degree preferred.
Ten or more years of Liability claims adjusting experience.
Law degree (JD) highly preferred.

Responsibilities

Analyze coverage and settle moderately complex Liability claims.
Manage the full life cycle of assigned claims files.
Determine coverage and defense obligations.
Conduct investigations and analyze claims exposure; recommend settlement strategies and action plans.
Prepare reservation of rights and coverage denial letters.
Negotiate settlements with clients, client attorneys, and Public Adjusters.
Interact with parties involved in the claims process and recommend retaining outside experts when appropriate.
Prepare reserve and settlement authority requests for client and carrier approval.
Act as a client advocate with carriers to support proper claims handling, including scoping, estimating, and coverage issues as needed.
Handle claims in accordance with client and corporate policies, procedures, best practices, and statutory, regulatory, and ethical requirements.