Senior Claims Specialist - E&S Property

AXIS (AXIS Capital)•Short Hills, NJ

1d•Hybrid

About The Position

AXIS is seeking a Senior Claims Specialist, E&S Property to join our North America Claims team to support the expansion of AXIS’ presence in the E&S Property market in North America. As a direct report to the Claims Manager in either Short Hills, NJ or Red Bank, NJ. The successful Candidate will manage an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. This role will also be responsible for delivering the AXIS North America Claims value proposition engaging with stakeholders, brokers, and insureds to ensure constant communication and service engagement distinguishes AXIS claims every day. This role will lead and develop a team of claims professionals to provide best-in-class service.

Requirements

Bachelor’s degree or minimum 5-7 years of equivalent claims handling/underwriting experience in lieu of degree
Valid licenses by state as required and add states to certifications as needed
Excellent multi-tasking and time management skills are required
Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external
Good interpersonal communication skills
Excellent Microsoft Office Skills – Word, Excel, Outlook PowerPoint, OneNote and SharePoint
Ability to successfully work in hybrid and self-directed work environment

Nice To Haves

Experience or exposure to handling commercial Property claims on behalf of a syndicate, insurance company, broker, loss adjuster or solicitor preferred

Responsibilities

Handle E & S Property Claims for a wide variety of AXIS policyholders written in various jurisdictions and reporting to the Claims Manager
Ensures understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards
Triaging of first notification of loss, efficiently utilizing an established network of service providers
Set accurate claim reserves and make referrals to senior members of the team where necessary
Review policy wordings to validate coverage for claims and escalate any issues arising
Prepare coverage positions to be reviewed and approved by Claim Manager
Work closely with Independent Adjusters, external legal advisors and brokers ensuring a premier claims service to clients is maintained, escalating issues as appropriate
Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise
Monitor and investigate assigned claims and develop a resolution strategy
Compliance & Quality Assurance – Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims.
Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self
Claim Performance: Ensure timely and appropriate claim handling, legal and vendor expenses, exposure evaluations, and reserving- including appropriate use of signal reserves as well as the sensitivity projection process, to drive optimal claims resolutions for insureds and Axis.
Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files is accurate.
Collaborate with Underwriting, Distribution, and Senior Claim Management in driving deeper relationships with key strategic distribution partners including targeted “peer to peer” contact at these distribution partners, delivery of a best-in-class claim service to the end user/insured.
Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners
Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together