Senior Claims Support Specialist - Property

Western National Group & Umialik Insurance • Edina, MN

40m • Hybrid

About The Position

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” they define success as a measure of the relationships built over time, emphasizing friendly and helpful interactions. Western National is seeking a Senior Claims Support Specialist to join their team, providing administrative and clerical support to the Claims Team.

Requirements

• Good communication skills.
• Demonstrated ability to pay attention to details.
• Ability to follow process.
• Excellent time management skills and ability to meet deadlines.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.

Nice To Haves

• Prior experience in property-and-casualty claims.

Responsibilities

• Keeps accurate and current records in designated systems that are accessible to others.
• Serves as a subject matter expert for other support staff, providing technical training as needed.
• Updates reports, prints checks, and understands relevant information.
• Seeks relevant information and answers to key questions from defined sources.
• Receives supervision on non-routine issues and tasks.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Follows established procedures with limited discretion to vary from said procedures.
• Contacts other internal departments and team members.
• Answers incoming customer calls for the department.
• Communicates primarily on task- or learning-related matters, creating and delivering a variety of messages and information.
• Performs special projects and other duties as assigned.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 251-500 employees