Senior Claims Specialist, Commercial E&O

AXA • Stamford, CT

10d • Hybrid

About The Position

Our Professional Liability Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. As a Senior Claims Specialist, you will be responsible for the evaluation and handling of complex insurance claims and litigation management duties within AXA XL's Commercial E&O Professional division for AXA XL with a primary focus on Lawyers Professional Liability claims. You will play a critical role on the professional team by managing and resolving third-party legal malpractice claims made against AXA XL's policyholders. You will work closely with your manager and coordinate with fellow claims handlers to guide claims to cost-effective resolution. You will interact and collaborate with regional practice partners, the Commercial E&O underwriting team, and with brokers and clients on assigned accounts taking ownership of critical issues relating to claims management. Our professional liability claims handlers are tasked with managing and resolving claims proactively in order to achieve exceptional outcomes.

Requirements

• Law degree.
• Approaches tasks proactively and anticipates needs. Thinks quickly and prioritizes multiple work streams without sacrificing quality. Acts with a sense of urgency.
• A willingness to ask questions and explore new ideas. Eager to learn and focus on continuously improving technical skills.
• Excellent verbal and written communication, negotiation, and presentations skills with the ability to communicate and interact internally and externally with senior management and business partners. This includes, building and refining effective working relationships with insured, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers as well as external vendors including investigators and legal counsel.
• Handles responsibilities with integrity and the highest standards of professionalism.
• Seeks input from others as needed to achieve the best result possible with effective skills working with and collaborating with in-person and virtual teams.
• Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

• Moderate to advanced experience managing third-party Professional Liability claims as a claims handler with a demonstrated experience in analyzing and evaluating insurance coverage issues and drafting coverage correspondence.
• Significant past experience in the practice of law prior to claims handling.
• Active adjuster license.

Responsibilities

• Using independent analysis and expertise to determine the case strategy for assigned claims and take all necessary steps to achieve the best outcome.
• Partnering with internal and external counsel and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Employing a problem-solving approach to claims handling by identifying issues as they arise and proposing solutions to same, seeking guidance and discussion from management as appropriate.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service.
• Identifying, monitoring and reporting on emerging liability and coverage trends.

Benefits

• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• competitive retirement savings plan
• health and wellness programs
• many other benefits
• a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree