Senior Claims Representative-Auto Property Damage Hybrid

National Interstate Corporation•Richfield, OH

4d•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and is a leading commercial transportation insurer. They offer risk financing solutions nationwide, including traditional insurance and alternative risk transfer programs. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. They are seeking a Senior Claims Representative for Auto Property Damage to join their team. This role involves managing an inventory of claims, conducting investigations, determining liability and damages, negotiating settlements, and maintaining accurate claim files. The position requires a hybrid work schedule, with employees expected to be on-site four days a week in the Richfield, OH office and one day remotely. Core in-office days are Tuesday-Thursday, with the fourth day determined by business needs. The company emphasizes a culture of connection, shared learning, and strong relationships.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Generally, a minimum of 5 years of experience in property and casualty claims handling.
Demonstrates strong analytical, negotiation, and problem-solving skills.
Demonstrates knowledge of insurance policies, coverage, and claims handling procedures.
Maintains knowledge of industry laws and regulations.
Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
Proven ability to handle confidential information with discretion.
Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Nice To Haves

Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

Manages an inventory of claims to evaluate compensability/liability.
Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
Determines and negotiates appropriate claim settlements/reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
Performs other duties as assigned.