Senior Claims Manager

Grange Insurance Association•Seattle, WA

2d•$79,276 - $147,228•Hybrid

About The Position

Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring! Position Overview: The Senior Claims Manager is responsible for leading a team of adjusters and/or managers while providing advanced technical oversight, project leadership, and analytical insight to continuously enhance the claims experience. The ideal candidate is forward-thinking and has a proven track record of successfully guiding teams through complex, litigated and non-litigated Commercial and Personal lines Casualty claim files.

Requirements

Bachelor’s degree and 8 years prior experience handling large, complex litigated and non-litigated Commercial and Personal lines claims and 5 years of management experience; experience may substitute for education
Demonstrated success in leading teams to achieve and exceed organizational goals through strong execution and results-driven leadership.
Strong customer service orientation, including internal and external customers.
Ability to communicate effectively with all levels of the organization, customers, vendors and service providers.
Ability to quickly adapt to changing priorities.
Possess a comprehensive knowledge of Commercial and Personal lines insurance contracts.
Strong project and analytical experience in identifying solutions to improve the claims experience.
Working proficiency in the Microsoft suite of products including Word, Excel, PowerPoint, and Outlook

Responsibilities

Oversee daily claims operations, ensuring balanced workloads and high-quality file handling.
Identify and monitor high-severity/complex claims; participate in reserving and resolution discussions.
Implement and maintain quality assurance through monthly audits.
Contribute to Claims Leadership vision, strategy, planning, and goal execution.
Lead process improvement initiatives and drive performance enhancements through data analysis.
Partner with independent service providers for timely, accurate claims resolution (casualty, property, auto, catastrophe)
Build and maintain strong relationships with agents, policyholders, vendors and internal teams.