Senior Claims Advocate

Holman•Mount Laurel, NJ

1d•$87,550 - $124,755•Hybrid

About The Position

The Senior Claims Advocate provides strategic claims support and advocacy for clients, focusing on complex claims handling, reserve management, and claims performance improvement. This role leads client-facing claims reviews and serves as a key advisor on claims outcomes and loss trends.

Requirements

5+ years of commercial insurance claims or claims advocacy experience
Strong understanding of claims handling, reserving, and coverage

Nice To Haves

Advanced designations (AIC, SCLA, CPCU, ARM, etc.)
Experience managing large/complex commercial claims

Responsibilities

Oversee the strategy and resolution of complex, high-exposure, and multi-line claims, ensuring alignment with client financial and risk management objectives
Serve as the primary advocate for clients with carriers, proactively influencing reserves, coverage positions, and overall claim outcomes
Direct claim strategy and engagement with adjusters, setting expectations, driving accountability, and ensuring timely and effective claim progression
Identify and execute opportunities to reduce total cost of risk through strategic claim oversight, early intervention, and outcome-driven resolution approaches
Lead the development and delivery of quarterly claims reviews, including advanced trend analysis, large loss evaluation, and forward-looking insights
Present claims reviews to clients at a strategic level, providing clear, actionable recommendations to improve outcomes and inform risk management decisions
Manage and resolve complex or escalated claim issues, serving as a senior escalation point for clients and internal stakeholders
Collaborate with carrier leadership, legal partners, and internal teams to resolve challenging claims and drive optimal outcomes
Mentor and develop Claims Advocates, providing technical guidance, oversight of claim strategy, and support in elevating client delivery