Senior Claims Advocate

Next Insurance•Des Plaines, IL

1d•$81,000 - $123,000•Remote

About The Position

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. We are looking for a motivated Claims Advocate focusing on Commercial Property and Inland Marine. You will join a team of experienced claims professionals and will investigate and resolve Commercial Property and Inland Marine claims to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected.

Requirements

5+ years of Commercial Property claims handling experience
Knowledge of claims processes, policy language, and insurance industry practices is required.
Experience with Xactimate and XactContents software is also required.
Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills
2+ years of experience handling fire and water losses.
Adjusters license required and ability to obtain additional states
Desire and ability to collaborate with many departments and coworkers
A commitment to providing excellent customer service and maintaining high client satisfaction.

Nice To Haves

First Party Litigation experience is a plus

Responsibilities

Manage complex claims related to commercial property and commercial inland marine damage
Make prompt contact with customers to set expectations, develop an action plan, and perform an initial and continuous exposure assessments
Investigate claim damages and situation using internal and external resources
Determine coverage through analyzing investigation data and policy terms
Explain coverage to policyholders providing excellent customer service
Facilitate claim resolutions ensuring fair settlement