Claims Advocate

Gallagher•Calgary, AB

21h•Hybrid

About The Position

We are seeking a full time Claims Advocate. The successful candidate will be part of the Western Region Claims Team, providing Gallagher clients with exemplary claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims Department. Your positive outlook and professionalism are prerequisites to work with our dynamic team.

Requirements

Minimum 5 years insurance and/or Claims experience required
Alberta, Manitoba and BC broker licenses or ability to obtain within 3 months
Comprehensive and effective verbal/written communication skills
Excellent time management and organization skills
High attention to detail and accuracy
Ability to multi-task between a variety of tasks, projects, and deadlines
Proficient in Microsoft Office products

Nice To Haves

CAIB, CIP designations an asset or courses completed towards designations
Client service and/or advocacy experience an asset
Completion of post-secondary education an asset
Experience with EPIC an asset

Responsibilities

Intake of Commercial and Personal Lines client’s new claims and reporting to the insurance company
Provide Claims assistance as required to the insureds in a professional and compassionate manner
Communication with adjusters and insureds with respect to open claims
Liaison between insured and insurance carrier during settlement negotiations when required
Advocacy on claims on client’s behalf with insurers as necessary
Data input using EPIC and DMS system
Maintain, organize and update client files, including Word summaries and Excel spreadsheets
Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management’s request

Benefits

Flexible medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options
Retirement savings including RRSP including a company match, TFSA, pension and more
Employee Stock Purchase Plan
Educational expense reimbursement
Employee assistance programs
Discounted gym membership (GoodLife Fitness)
Opportunity for flexible work arrangements
Paid sick days & personal days
Employee education recognition program
Employee referral bonus program