Senior Insurance Claims Advocate

EPIC Brokers•Birmingham, AL

19h•Hybrid

About The Position

EPIC Insurance Brokers & Consultants is seeking an experienced Claims Advocate to join their team of Property & Casualty brokers in Birmingham, Alabama, specializing in insuring clients in the Construction industry. This role is an opportunity for a career-minded individual to make a meaningful contribution to the organization and its clients. The firm boasts a high retention rate, indicating that expertise and interpersonal skills are valued. The team in this office has been recognized as a Best Place to Work, known for its hard work, teamwork, and culture. The Claims Advocate will collaborate with clients, producers, account managers, and team leaders on all claims issues, with the primary objective of positively influencing claim outcomes and reducing the cost of risk through continuous management. This role serves as a liaison between the client and insurer, taking a proactive approach to advocate for clients, maximize coverage, and provide practical advice on claim resolution and tactical decisions to protect clients' interests.

Requirements

Experienced insurance claims professional, able to manage a variety of claims - primarily worker's compensation, general liability, and auto.
Strong team player who is adept at handling unique situations, asking thoughtful questions, and being critical thinker and problem solver both for clients as well as for their fellow team members.
A time management and organizational guru!
Agile to pivot between tasks and priorities as unexpected or new needs arise.
Excellent and proactive communicator - both with verbal as well as written communication.
Top-notch customer service-oriented individual, able to build trust with the clients.
Candidates with a positive, outgoing attitude.
5+ years’ experience in casualty claims or agency, commercial claims adjusting, and/or Corporate Risk Management in the area of multi-line property & casualty claims
Ability to effectively build relationships with clients, carriers, and peers
Working knowledge in areas of investigation, reserving, and coverage analysis
Ability to negotiate with the adjusters to positively impact the outcome of a claim
Excellent time management, organizational, and multi-tasking skills, with high attention to detail
Ability to multitask in a fast-paced environment
Ability to work both independently and in cross-functional teams
Strong written and verbal communication and presentation skills
Proficiency in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)

Nice To Haves

Bachelor’s Degree or sufficient equivalent experience (in the opinion of EPIC)
Obtain IRMI Construction Risk and Insurance Specialist (CRIS) designation within one year of hire.

Responsibilities

Manage all phases and aspects of a claim: evaluate applicable coverage; prepare loss notice and report claim to carrier; document claim information and key services and activities; regularly follow-up with adjusters/TPAs to insure claim is progressing; and keep client and producer updated on claim status, with focus on efficient and economical claim closure
Provide technical expertise in response to inquiries from clients, adjusters, TPAs, producers, defense counsel, and claimants
Establish, maintain, and review claim files as needed in accordance with service commitments
Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions
Assist with client needs-assessments to establish reporting procedures and service commitments
Schedule and participate in-person or telephonically in formal claims reviews, stewardships, and client and potential client presentations
Interface with other departments to ensure effective communication and operation; work as a team within the needed timeline and production capabilities
Identify trends in claims and work with clients and team-members to develop strategies for reducing or mitigating claims
Maintain current knowledge of insurance contracts and industry trends; attend seminars, workshops, and training programs, as necessary and appropriate
Interact with others in a professional, supportive, and productive manner
Conduct all business in accordance with established policies and procedures
Other duties as assigned
Take proactive role in client advocacy in all aspects of claims

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps)
22 PTO days starting out for hourly/non-exempt employees
12 company-observed paid holidays
4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
401(k) matching
medical insurance
dental insurance
vision insurance
wellness & employee assistance programs