Senior Claims Advocate

Leavitt Group•Bozeman, MT

3d•Hybrid

About The Position

Leavitt Great West Insurance Services, an agency affiliate of Leavitt Group, is seeking a Senior Claims Advocate to lead and elevate the claims experience for our commercial clients. This is a high-impact, leadership role that will focus on handling claims in a proactive, strategic, and client-centered process while driving faster action, stronger outcomes, and executive-level visibility. You will serve as a trusted advisor during critical moments, ensuring clarity, confidence, and coordination across clients, carriers, and internal teams. Leavitt Group is a nationally recognized and privately held brokerage, meaning this role will have access to broad market relationships, deep expertise, and resources that allow you to deliver stronger outcomes while maintaining the local, relationship-first approach our clients value.

Requirements

5+ years of commercial claims, brokerage, or TPA experience
Strong multi-line claims expertise (WC, Auto, GL, Property)
Proven ability to lead client communication in high-pressure situations
Strategic thinking with strong organization and follow-through
Skilled collaborator with carriers, adjusters, and internal stakeholders
Proficiency in Microsoft Office and agency systems
Montana insurance license (or ability to obtain)

Responsibilities

Lead claims advocacy for commercial clients from intake through resolution
Drive strategy, escalation, and communication on complex and high-value claims
Partner with carriers, TPAs, and vendors to ensure timely, best-practice handling
Serve as the primary claims advocate to clients delivering clear, confident guidance
Provide executive-level reporting, claims insights, and loss trend analysis
Strengthen workflows, service standards, and continuous improvement efforts
Support producers and service teams to enhance retention and client experience
Develop and deliver claims education for clients and internal teams