Senior Claims Advocate - Property & Casualty Claims
About The Position
At HUB International, we are committed to creating workplaces that invest in people, celebrate communities, and foster a culture of belonging. We are recognized for our commitment to our employees and clients, having been named one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies by Newsweek. We also ranked among the top 20 Best Finance Companies to Work For as rated by women, and our internship program received a high ranking in Vault's Best Internships for Insurance. HUB International is a leading global insurance brokerage, providing a wide range of insurance, retirement, and wealth management products and services to individuals, families, and businesses. With over 540 locations and more than 20,000 professionals across North America, we combine global resources with regional agility to support career growth. This role is for a Senior Claims Advocate on the Property & Casualty Claims team, based in our Melville office, with a hybrid work schedule. This position is open to all offices in the NYC metro area. The Senior Claims Advocate is responsible for managing a portfolio of P&C claims on behalf of HUB International Northeast's clients. This role requires a strong understanding of insurance coverages, policy analysis, and effective communication with carriers regarding coverage positions. The advocate will work closely with Account Executives, producers, and clients to provide excellent claims advocacy, contributing to client retention and reinforcing HUB's value.
Requirements
- Minimum of 3–5 years of experience in insurance claims advocacy, claims adjusting, or a related coverage role within a brokerage or carrier environment.
- Working knowledge of commercial lines coverages, including General Liability, Property, Auto, Umbrella/Excess, and related policy forms.
- Experience reviewing policy language and contributing to coverage rebuttals or carrier disputes.
- Strong written and verbal communication skills with the ability to explain coverage positions clearly to clients, carriers, and internal stakeholders.
- Solid organizational skills with the ability to manage a meaningful caseload, prioritize effectively, and meet deadlines in a fast-paced environment.
- Proficiency with claims management systems (e.g., Epic) and standard office productivity tools.
- Collaborative mindset with a demonstrated ability to work effectively across departments and with diverse internal and external stakeholders.
- Bachelor's degree (4-year degree)
Nice To Haves
- Progress toward or attainment of a professional designation such as CPRIA, AINS, ARM, CPCU, or equivalent.
- Experience handling real estate/property management claims.
- Exposure to self-insured/captive account claims management and Special Handling Instruction protocols.
- Familiarity with multi-jurisdictional claims handling in the Northeast region (NY, NJ, CT).
Responsibilities
- Handle a portfolio of P&C claims across General Liability, Property, and Auto lines, advocating on behalf of clients from initial notice through resolution.
- Review carrier coverage positions, reservation-of-rights letters, and disclaimers; draft rebuttals and appeals grounded in policy language, case law, and industry standards, escalating the most complex matters to the AVP as appropriate.
- Monitor claims activity, maintain accurate and up-to-date diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward favorable outcomes.
- Identify potential E&O exposure situations and escalate promptly to the AVP and, when warranted, the Office of General Counsel in accordance with internal protocols.
- Coordinate with carrier adjusters, defense counsel, and third-party administrators to ensure claims are being handled in the client's best interest.
- Serve as a day-to-day claims contact for assigned clients, delivering responsive, empathetic, and professional service consistent with HUB's commitment to client advocacy.
- Build productive working relationships with carrier claim adjusters, supervisors, and key partner contacts.
- Participate in PRISM calls, quarterly claim reviews, and renewal strategy meetings, providing claims intelligence that supports the marketing and account teams in securing favorable terms.
- Support the administration of Special Handling Instructions (SHIs) for self-insured/captive (SCM) accounts and coordinate with carriers and TPAs on claims handling protocols.
- Collaborate with Account Executives, producers, and internal departments to share claims insights, resolve issues, and strengthen overall client service delivery.
- Engage across practice groups—including specialty lines, healthcare, and professional/executive risk—to support matters that implicate multiple coverage lines.
- Contribute timely and accurate updates to the claims dashboard, successful results log, and other management reporting tools.
- Participate in internal training initiatives and share educational opportunities and knowledge with team members.
- Serve as a resource to junior claims advocates and analysts on routine coverage questions and claim-handling best practices.
- Support claims leadership with operational initiatives, including Smartsheet workflows and claims review standardization.
- Assist with claim file audits as directed to help maintain quality, accuracy, and compliance with HUB's claims advocacy standards.
- Take ownership of professional growth through continuing education, designations, and active participation in team learning.
Benefits
- Medical, Dental, Vision, and Prescription Drug Coverage
- Health Plan Reimbursement Program
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- 401(k) Savings Plan
- Life and Disability Plans
- Long-Term Care
- Employee Assistance Program (EAP)
- Comprehensive Wellness Program
- Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
- Low-Cost Loan Program and Student Loan Resources
- Vacation, Holiday, Sick, and Personal Time Off
- Flexible Work Arrangements
- Dress for Your Day Policy
- Comprehensive Onboarding and Continuing Education
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What This Job Offers
Job Type
Full-time
Career Level
Senior
