Senior Claims Adjuster - Long Haul Trucking and Cargo

CAA Club Group•Mississauga, ON

24d

About The Position

Reporting to the Unit Manager, Casualty, Commercial Auto & CGL Claims, the Senior Claims Adjuster - Long Haul Trucking and Cargo is responsible for oversight and handling of claims involving long haul trucking and cargo policies across multiple provinces in Canada. The claims will have varying levels of complexity in a multitude of jurisdictions with priority given to more complex, high exposure files.

Requirements

Completed University degree or college diploma
Completed CIP designation
2+ years’ experience handling personal lines auto claims
5 -7 years’ experience handling commercial long-haul trucking and cargo claims
Ability to understand insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wordings, fraud investigations, and coverage issues
Strong working knowledge of MS Office Suite
Ability to identify, secure, and analyze information with attention to detail
Excellent communication, interpersonal, problem solving, time management & negotiation skills

Nice To Haves

FCIP designation or working towards completion
Working knowledge of Guidewire Claims Center preferred

Responsibilities

Effectively guide and assist the insured through the claim process, to achieve service excellence and successful file resolution
Ensure immediate and effective responses are provided through written/telephone communication to the following: clients, cargo claimants, lawyers, and service providers
Responsible for posting reserves and issuing claims payments within authority
Demonstrate a deep expertise of the automobile insurance policy and applicable insurance legislation
Identification of potential fraud in both first-and third-party claims
Complete timely reviews of applicable legislation effecting cargo claims and report to management of any change
Manage and maintain file diaries, notes, and documents as per company Technical Guides
Review loss reports, letters, and documents
Secure policy documentation for proper coverage analysis
Review and authorize appropriate repair or total loss settlements within authority
Educate insureds on claim process, timelines, expectations for file resolution assistance
Negotiating settlement of various claims subject to policy language and jurisdictional legislation
Preparation of settlement proposals based on assessments provided by trusted vendors
Secure agreements for damages to cargo and third-party property based on legislation-compliant documentation and assessments from trusted vendors
Collaborate with peers/other departments such as Underwriting and Accounting
Provide ad-hoc and formalized training and mentoring to peers and junior level associates
Occasionally provide mentoring to personal lines associates who are seeking to further their career in the commercial operation