Cargo Claims Adjuster - Houston, TX

CMA CGM•Houston, TX

2d•Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

High School Diploma or GED required
Two-year related experience
All Lines Adjuster License
Ability to read, analyze, and interpret customers contracts, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Demonstrated technical expertise and product specific knowledge.
Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, customers, vendors and employees.
Strong analytical and problem-solving skills, detail oriented, with strong mathematical, logical, analytical and financial analysis skills.
Demonstrated skill in the creation of spreadsheets and complex reports.
Ability to manage complex or emotional client, vendor or employee situations promptly and professionally meeting commitments for service and assistance and maintain stable performance under pressure or opposition.
Ability to exercise professional judgment, diplomacy, patience and discretion in dealing with sensitive, confidential information.
Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Skilled in exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
Utilize reliable, consistent research and follow-up skills.
Strong interpersonal skills and the ability to interact and build strong working relationships with all levels of the organization, vendors, third party and/or ancillary service providers. Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
Make customers and their needs a primary focus of one's actions, developing and sustaining productive relationships.

Nice To Haves

Bachelors’ Degree in Business Administration or Risk Management or equivalent combination of work experience and education, preferred

Responsibilities

Administration of the claims management process related to all cargo claims, domestic international and contract logistics and assist with other related duties as needed.
Utilize knowledge of Excel/database analytics to assist in pricing
Receive and review claims for accuracy and data completion.
Administer reserves as per applicable contract.
Investigate claim and document file in preparation for settlement and/or declination.
When applicable, prepare settlement authorizations and presentation for approval and follow-up for closure with upper management and/or insurance company.
Act as a resource to defense attorneys in litigation process.
Conduct research and other activities for legal defense matters.
Act as a liaison between the company and the insurance carrier on large occurrences.
Work with other departments to gather information on large occurrences.
Develop and generate detailed management reports.
Work with the finance department to align current reserves.
Serve as a resource to station management on claims handling issues.
Maintain effective means of communication with station and corporate management regarding significant or material high dollar claims.
Obtain continuous status reports from claimants regarding their claims.
Perform other duties as assigned.

Benefits

competitive annual leave entitlement with a fantastic holiday buy scheme
pension and life assurance
access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands
multiple health plans(company contribution to health savings account)
prescription, dental and vision coverage
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.