Senior Claim Representative - Auto Physical Damage (Hybrid)
About The Position
Intact Insurance Specialty Solutions is seeking a Senior Claim Representative - Auto Physical Damage to join its U.S. claims team. The role handles and resolves complex, higher-exposure specialty claims and is based at one of the listed offices: Alpharetta, Georgia; Blue Bell, Pennsylvania; Boston, Massachusetts; Chicago, Illinois; Denver, Colorado; Farmington, Connecticut; Irvine, California; Raleigh, North Carolina; Plymouth, Minnesota; or New York City, New York. The position is hybrid. The representative investigates claims, determines coverage, evaluates liability and damages, sets and adjusts reserves, coordinates internal and external resources, and negotiates settlements within their authority. They provide recommendations on claims exceeding their authority, identify questionable claims and consult with the Special Investigation Unit (SIU) as appropriate, and maintain awareness of state licensing requirements and continuing education obligations.
Requirements
- Bachelor’s degree or equivalent experience.
- 2–6 years of progressively complex specialty claims experience.
Nice To Haves
- Heavy Equipment experience.
- Commercial Auto Physical Damage experience.
Responsibilities
- Make timely and appropriate contacts and complete the appropriate level of investigation to determine coverage, assess liability, and determine damages.
- Take recorded statements from parties involved in a claim when appropriate for the type of claim.
- Determine exposure, establish adequate reserves, and make timely reserve adjustments as needed.
- Assign and direct internal and external resources, including independent adjusters and appraisers.
- Determine whether additional evidence is needed, such as accident reports, scene reconstructions, witness statements, police reports, or expert opinions.
- Identify questionable claims and consult with SIU for further direction as appropriate.
- Determine the settlement value of a loss and negotiate appropriate claim settlements within authority.
- Recommend settlement and disposition of claims that exceed authority.
- Stay current on state licensing requirements and participate in continuing education as required.
Benefits
- Comprehensive medical, dental, and vision insurance with no waiting period.
- Competitive paid time off programs.
- 401(k) savings and annual contributions of up to 12% of annual salary.
- Mental health support programs.
- Life and disability insurance.
- Paid parental leave.
- Additional voluntary benefits.
- Bonus potential for full-time employees.
- Time-off and flexible work arrangement options.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
