Auto Damage Associate Claim Representative

Travelers • Hunt Valley, PA

2d • Hybrid

About The Position

Travelers is hiring an Auto Damage Associate Claim Representative to develop the skills needed to manage personal and business insurance damage claims. The role handles claims involving automobiles, heavy and mobile equipment, and property damage, with frequent customer interactions by telephone and in writing. The associate receives comprehensive training in claim handling, customer service, and policy interpretation, working alongside experienced claim professionals. The program typically lasts 9–12 months; upon successful completion, the associate is prepared to handle claims independently and progress toward full claims-handling responsibility. Travelers uses a hybrid work location model designed to support flexibility.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning.
• Willingness to obtain an active adjuster license where required by state law.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Willingness to learn claims management.

Responsibilities

• Participate in structured training on insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate claims by gathering information from policyholders, claimants, and witnesses.
• Partner with appropriate resources to obtain evidence needed to handle claims.
• Assess claims for potential fraud.
• Establish appropriate claim reserves, determine claim resolution amounts, and issue accurate payments.
• Develop and execute action plans for effective claim resolution.
• Communicate claim status to all parties, including business customers.
• Maintain accurate records of claim activity in claim management systems.
• Remain open to continuous learning, particularly in AI and digital transformation.
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting the job, as required by state and Travelers’ requirements.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of annual paid time off.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program offering free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED