Senior Claim Examiner-Westchester Casualty

Chubb • Alpharetta, GA

2d

About The Position

Westchester Casualty is seeking a claims professional to manage and adjust claims while ensuring a high level of customer service and technical claim file quality. The role handles small business casualty and specialty risks and works with insureds, claimants, brokers, TPAs, attorneys, agents, experts, defense counsel, supervisors, and the coverage unit. Travel to conferences, mediations, and trials may be necessary.

Requirements

• 0–2 years of casualty claim handling or legal experience.
• Four-year college degree.
• Ability to handle a demanding caseload while providing outstanding customer service.
• Ability to work independently and assimilate learning materials on varied subjects from multiple sources.
• Excellent interpersonal communication and negotiation skills.
• Ability to deal with highly visible and demanding customers.
• Ability to work professionally with TPAs, attorneys, and agents.
• Technical competence in handling casualty claims.
• Knowledge of claims-handling concepts, practices, and procedures.
• Customer-focused and responsive, with an appropriate sense of urgency.
• Strong communication skills, including effective listening; confidently and diplomatically expressing opinions and concerns to team members; and producing superior written communications for varied audiences.
• Ability to establish trust and effective working relationships internally and externally.
• Ability to work collaboratively, independently, and as part of a team.
• Technically proficient.

Responsibilities

• Provide outstanding customer service and work with insureds, claimants, and brokers to adjust small business casualty and specialty risks.
• Analyze coverage and communicate coverage positions as warranted, under the direction of a supervisor and coverage unit.
• Conduct, coordinate, and direct investigations into loss facts and the extent of third-party damages.
• Direct and closely monitor assignments to experts and defense counsel.
• Evaluate coverage, liability, and damages information to determine the extent of exposure to the insured and the company.
• Set reserves within authority or recommend reserve changes to a supervisor.
• Report to reinsurers and facilitate prompt collection of reinsurance on accountable matters.
• Travel to conferences, mediations, and trials as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level