Senior Claim Director-Westchester Casualty

Chubb•Alpharetta, GA

11d

About The Position

The Senior Claim Director, Westchester Casualty, is responsible for investigating, adjusting, and driving to resolution high exposure and high-risk claims while ensuring a high level of customer service and claim file quality. This seasoned claim professional will be a part of our Specialty Casualty team, which handles premises, products, and pollution liability claims on Westchester Environmental, General Liability, Construction, and Product Recall policies.

Requirements

A minimum of 7+ years of experience handling casualty claims.
Experience with Environmental claims, both first and third party, is strongly preferred.
College degree or equivalent business experience.
Law degree preferred by not required
Experience in successfully handling severity exposure claims
Strong background and demonstrated ability in dealing with significant coverage matters.
Extensive knowledge of claims handling concepts, practices, and procedures
Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
Demonstrated strong relational skills particularly in adverse or high-pressure situations.
Analytical, Detailed Oriented
Customer focus – responsive with an appropriate sense of urgency
Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
Strong Negotiation and Presentation Skills
Ability to work collaboratively, independently and as part of a team.
Ability to Multitask
Ability to adjust and adapt in an ever-changing environment
Technically proficient
Committed to high standards of behavior and performance

Responsibilities

Provides outstanding customer service and works well with the insured, broker and counsel in the adjustment of complex and mainstream casualty and specialty risk claims.
Analyzes coverage and communicates coverage positions, as warranted, within authority and under direction of supervisor.
Conducts, coordinates, and directs investigation into loss facts and extent of both first- and third-party damages.
Directs and closely monitors assignments to experts and defense counsel.
Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
Travels to conferences, mediations, and trials as necessary.