Claim Specialist- Canada Casualty

AXA•Montreal, QC

10d•Hybrid

About The Position

Our Claims team is a key differentiator. With deep expertise, our experienced Claims professionals manage even the most complex claims with confidence and precision. We strengthen that advantage by pursuing excellence, fostering culture of continuous improvement, and creating an environment built on collaboration, customer service, and colleague development. Our team of enthusiastic, innovative claims experts view success as a foundation for ongoing progress. As a Montreal-based Claims Specialist - Casualty, you will play a key role on AXA XL’s Casualty Claims team. You will collaborate closely with your manager and Claims colleagues to move files toward resolution, while regularly collaborating with Underwriting teams. Together, you will help achieve the best possible outcomes for AXA XL and its clients by proactively resolving and settling claims.

Requirements

Customer Centricity: Places customers first by understanding insured, broker, and stakeholder needs while delivering responsive, fair, and effective claim outcomes.
Cross-Functional Collaboration: Works effectively with Claims, Underwriting, Legal, brokers, reinsurers, and external partners to share information, align priorities, and support timely resolution.
Analytical and Strategic Mindset: Uses claim information, trends, and business insight to make sound decisions and consider broader financial, customer, and reputational impacts.
Business and Insurance Acumen: Applies understanding of the insurance business, casualty products, market practices, and claim dynamics to support effective decisions and outcomes.
Ethical Judgment and Risk Management: Makes sound, defensible claim decisions while balancing legal, regulatory, financial, customer, and reputational considerations.
Stakeholder Management and Customer Service: Builds trusted relationships with insureds, brokers, counsel, vendors, reinsurers, and internal partners while meeting expectations and balancing business needs.
Claims Lifecycle Management: Reviews and analyzes relevant information, manages claims from intake through resolution, and applies a strategic, cost-effective approach to achieve fair outcomes.
Policy Interpretation and Product Knowledge: Interprets policy wording, coverage limits, product mechanics, and exclusions to support accurate coverage analysis and claim decisions.
Claims Negotiation, Litigation, Data Analysis, and Quality Control and Assurance: Negotiates fair resolutions, coordinates litigation strategy, uses claim data and trends to inform decisions, and maintains strong quality and control standards.
Bilingual verbal and written fluency in both official languages (French & English)
Must possess and maintain a valid Representative’s Certificate for Commercial lines claim adjustment in compliance with AMF requirements.
Bachelor’s degree or comparable degree.

Nice To Haves

Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.

Responsibilities

Providing thoughtful and comprehensive coverage analysis and preparing relevant correspondence to communicate to brokers and insureds when applicable.
Ensuring thorough claim investigations are completed.
Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions.
Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.
Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.
Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting electronic file diary are in accordance with best practices guidelines.
Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.
Providing guidance, technical support, and knowledge sharing to colleagues on complex casualty claims, coverage issues, litigation strategy, and claims best practices.