Senior Circulation Clerk/Page Supervisor

CARROLL COUNTY PUBLIC LIBRARY•Westminster, MD

6d•$38,337 - $57,506•Onsite

About The Position

Delivers exceptional customer service at the circulation desk, oversees assigned staff, and assumes lead responsibilities in the absence of the Circulation Manager. This role involves managing Pages, ensuring efficient and accurate library operations, promoting library services, and handling administrative duties. The position requires a commitment to outstanding customer service, familiarity with library systems, and the ability to perform physical tasks associated with library work.

Requirements

High school diploma or GED
One to three years of related work experience
Thorough knowledge of all CCPL policies, procedures, and guidelines.
Commitment to outstanding internal and external customer service.
Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
Familiarity with the Dewey Decimal Classification System and basic library organization principles.
Thorough and current knowledge of information sources and search tools.
Familiar with relevant computer equipment and associated software applications.

Nice To Haves

Library, customer service, or clerical work experience

Responsibilities

Oversees the Pages directly, including staff interviews, hiring, onboarding, training, coaching, managing staff, scheduling, approving timesheets, and evaluating staff.
Delivers exceptional service to every customer ensuring efficiency, accuracy, and consistent high-quality results.
Communicates library circulation policies and procedures to customers, ensuring a positive and supportive experience.
Resolves customer concerns and escalates complex issues appropriately to ensure positive outcomes.
Maintains the integrity and accessibility of library materials and circulation records through effective organization, shelving, delivery processing, and withdrawal of items.
Promotes library resources, programs, and services to increase customer engagement and community awareness.
Processes payments for customers including making deposits, as necessary.
May act as clerk in charge when necessary.
Oversees daily Page operations and assigned budgets.
Leads, schedules, and supports Pages to maintain smooth service operations.
Represents the branch in meetings, committees, outreach activities, and staff training to advance systemwide goals and initiatives.
Completes required administrative duties, including attending meetings, preparing and submitting reports, participating in training and workshops, and representing CCPL at regional or statewide events as assigned.
Maintains professional growth and development through participation in library teams, committees, outreach, training activities, and professional organizations.
Supports and performs branch-specific services and initiatives as needed.
Performs other duties as instructed and assigned.