Senior Channel Operations Specialist

US HealthCare Careers•Westford, MA

About The Position

Seeking a Senior Channel Operations Specialist to manage the assurance of $350M of revenue through Reseller partners by managing channel partnerships, ensuring efficient operations, and supporting sales and marketing efforts to drive a highly effective and operationally excellent reseller channel. This position supports the Latin America [LATAM], Asia Pacific [APAC], and Australia New Zealand [ANZ] territories.

Requirements

Bachelor’s Degree required
Minimum of 5+ years of experience in Reseller / Channel Operational Support role
2+ years of experience in a Reseller / Channel Management role
Experience with a global technology company highly preferred
Self-motivated with strong management and motivational skills to lead and train staff
Strong interpersonal and communication skills with the ability to adjust communication style best suited for different subjects and audiences
Can communicate and present effectively at all levels across the organization present effectively
Has strong business acumen with an executive presence and demeanor with consultative/execution relationship building selling skills is essential
Show commitment to the job and actively contributes to a positive work environment, displaying enthusiasm for his/her work and continuously reaches higher

Nice To Haves

International Channel Partner experience is a big plus

Responsibilities

Administration of approximately 1200 + Contracted Resellers worldwide
Establishing GSA Pricing for all US Federal Sales as well as Canada Government Sales
Ensure all contracted resellers are certified and trained as required
Ensure readiness and conformance for all resellers assuring resolution of any revenue recognition issues
Administration and Support of All Distribution Contract and Operationally Facilitate partner/reseller onboarding and off-boarding requests from field Sales
Review partners history of sales/opportunities to identify non-productive partners for terminating
Work with field team for input and approvals for terminations, designation changes
Maintain an up to date (Partner Relationship Management) system which is a fundamental tool to enable better communication, and manage our growing partner landscape, allowing us to ensure that our partners are positioned to enable mutual growth
Review and respond to reseller inquiries and requests that come into the Channel Operations mailbox
Contribute to the effectiveness of regional and account managers’ reseller relationships
Manage requests for contracted and non-contracted Letters of Authorization
Troubleshoot any issues escalated to channel operations in CRM
Complete requests for non-contracted resellers set up in CRM
Reassignment or troubleshooting on any deal registrations from portals
Facilities Maintenance Management (FMM) for new MEF claims, troubleshooting any issues
Supervise and coordinate routing of new deal registrations for new end customers
Work with large partners $1B+ to develop a service
Works on complex global deals with named accounts using the reseller community to encompass local customer support, customs product release, and provide ongoing first line service support
Be the voice and advocate for our reseller community
Maintenance of the Channel Inbox and complete daily requests from the territories coming to Channel Operations Inbox
Manage requests for contracted and non-contracted Letters of Authorization