Channel Programs and Operations Process Specialist

ABB•Cary, NC

5d•Hybrid

About The Position

This position reports to: Programs and Operations Leader. The Channel Programs and Operations Process Leader is responsible for supporting the operational execution, governance, reporting, and continuous improvement of Channel Programs and Sales Support Operations. Partners with Sales, Finance, Marketing, Sales Excellence and Customer Experience teams to develop, implement, and optimize standardized processes, reporting, and digital solutions that improve operational efficiency, business performance, and the customer experience. Ensures consistent execution, process documentation, reporting, and operational excellence across both Channel Programs and Sales Support Operations. The work model for the role is: Hybrid, Cary, NC, or Mebane, NC; or Atlanta, GA. Open to Hybrid for the right fit.

Requirements

Bachelor's degree in Business, Operations, Marketing, or a related field.
Minimum of 8 years of professional work experience including experience in distribution channel and account management in the industry required.
Excellent communication, negotiation, and presentation skills.
Willingness to travel as needed to meet with clients and attend industry events.
Experience supporting sales operations, marketing programs or channel programs
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Knowledge of ABB ELDS, ELSP, SLSB business models and competence.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Drive the operational execution and continuous improvement of Channel Programs and Sales Support Operations by developing standardized processes, documentation, and governance that enable consistent business execution.
Manage and continuously enhance channel program processes, including rebates, Marketing Development Funds (MDF), partnership programs, sponsorships, and other distributor initiatives to improve program effectiveness and business growth.
Drive digital engagement and data visibility by defining business requirements and partnering with Continuous Improvement and Digital teams to implement automated workflows, reporting solutions, and user-facing dashboards.
Partner with Sales, Finance, Marketing, Analytics, Global teams, and other stakeholders to ensure effective execution, alignment, and continuous evolution of Channel Programs and Sales Support Operations.
Manage operational communications, reporting, and business readiness for new and existing channel initiatives, including distributor programs, sponsorships, and strategic business activities.
Analyze business performance, market trends, and operational data to develop recommendations and action plans that improve channel effectiveness, operational efficiency, and business performance.
Collaborate with Sales, Finance, Marketing, Analytics, Digital, and Customer Experience team(s) to develop and implement standardized processes and operational enhancements.
Coordinate cross-functional initiatives to improve business processes, reporting capabilities, system utilization, and operational efficiency.
Develop and maintain deep knowledge of Channel Programs and Sales Support Operations to serve as a trusted resource for Sales, customers, and cross-functional stakeholders by providing guidance on program requirements, operational processes, and best practices.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.