Senior Change Management & Customer Liaison Lead

JST•Washington, DC

4d•Hybrid

About The Position

JST is currently seeking an experienced Senior Change Management & Customer Liaison Lead to join our team. The Lead will work within a multi-disciplinary team co-located with government employees to develop, monitor, and manage large military service contracts. The Lead will provide non-personal services to include, but are not limited to, strategic communications, end-user support, pre-award planning, price and cost analysis, system and business process training, acquisition lifecycle management, stakeholder engagement, and other related non-inherently Governmental functions with a government lead multi-functional team. This is a full-time hybrid position, requiring a few days in the office (in Washington, DC) and most telework throughout the week. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

Requirements

Minimum of ten years of experience supporting DoD information technology training or instructional design.
Bachelor's degree in a related field.
Sufficient knowledge and strong communication skills to effectively and efficiently execute and control all change management and training related elements of the contract.
Documented experience leading change management initiatives.
Strong written and oral communication skills.
Microsoft Office Suite
Organizational and planning skills
Aggregate, analyze and present data
Energetic Personality
Initiative and Flexibility
Customer service and communication skills
Highly motivated
Active Secret clearance is required
MUST be able to successfully pass a drug screen and background check

Responsibilities

Prepare the Customer acquisition community for upcoming changes resulting from higher-level Department and Federal regulations.
Manage change management tasks that span the lifecycle of business system capabilities deployment, including the development and delivery of training materials and ongoing capability improvements.
Modify, adapt, or conduct, deliver, and maintain a stakeholder analysis that identifies each stakeholder, their role/usage of the Navy ePS, and the impact to Customer's business processes.
Modify, adapt, or develop, deliver, and maintain an Organization Change Management (OCM) plan.
Execute the OCM plan and monitor its effectiveness.
Develop and implement organizational strategy, design, and alignment recommendations.
Assess the organizational structure and the way in which responsibility, reporting, and accountability are defined.
Attend in Government Control Boards, document the impact of the proposed changes to the Customer community.
Execute on-going change management for sustaining user engagement and satisfaction, implementing policy changes, and recording and maintaining performance metrics tracking.
Complete and submit Request for Change (RFC) on behalf of the Customer, to ensure the mission is enabled and end users have the information and tools they need to be successful.