Enterprise Program Office - Senior Change Delivery Lead

Truist Bank•Greensboro, NC

7d•Onsite

About The Position

The Enterprise Program Office - Senior Change Delivery Lead will plan and manage projects with a focus on meeting customer needs and satisfaction by managing project commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management (including senior leaders and executives). Interfaces with all areas affected by the project including end users, business stakeholder, support functions, technology teams, and vendors. Ensures adherence to quality standards and established policies and processes while managing the end-to-end project lifecycle of activities from scope definition to overall integrated plan development and execution, and deployment readiness activities inclusive of client and teammate needs.

Requirements

Bachelor’s degree in a business-related field, or equivalent education and related training
10 years of experience in consulting, project management or process improvement related role.
Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
Advanced understanding of process improvement methodologies (e.g., Six Sigma)
Experience with Waterfall and Agile project management methodologies
Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
Strong organizational skills and attention to detail.
Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
Ability and willingness to learn and adapt as the needs of the job change
Demonstrated proficiency in computer applications, such as Microsoft Office software products
Ability to travel as needed, occasionally overnight

Nice To Haves

Five years of experience in the financial services industry or consulting
Project Management Professional (PMP) Certification
Process Improvement Professional (e.g. Six Sigma certification)

Responsibilities

Manages the intake, planning, business readiness, and execution of assigned initiatives.
Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
Provides leadership in managing high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value.
Manage projects throughout the project lifecycle.
Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.
Oversees and/or prepares and maintains necessary project materials and artifacts.
Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement.
Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency.
Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources, directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader.
May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.