Senior Change Delivery Lead

Truist•Atlanta, GA

6d•Onsite

About The Position

Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of the processes in the assigned portfolio and is a key contributor to line of business’ success. Responsible for delivering complex initiatives that support the Wholesale Credit Modernization Program and its strategic objectives. Provides leadership across cross-functional teams to execute process transformation, technology enablement, workforce transition, automation, operating model redesign, and change management initiatives spanning the end-to-end wholesale credit lifecycle. Serves as a key contributor to modernization efforts by driving execution, stakeholder alignment, business readiness, governance, and adoption of future-state processes and capabilities.

Requirements

Bachelor's degree in a business-related field or equivalent education and experience.
10+ years of experience in consulting, project management or process improvement.
Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
Advanced understanding of process improvement methodologies (e.g., Six Sigma)
Experience with Waterfall and Agile project management methodologies
Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
Strong organizational skills and attention to detail.
Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
Ability and willingness to learn and adapt as the needs of the job change
Demonstrated proficiency in computer applications, such as Microsoft Office software products
Ability to travel as needed, occasionally overnight

Nice To Haves

Demonstrated experience leading large-scale transformation initiatives involving process redesign, technology implementation, organizational change, and complex stakeholder management.
Experience working within Wholesale/Commercial Credit or Credit Process.
Operations, banking or process management experience also preferred
Strong understanding of governance, risk management, business readiness, and enterprise delivery frameworks.
Exceptional communication, leadership, and influencing skills with the ability to drive results across matrixed organizations.
Experience working with third parties collaboratively within a project or program

Responsibilities

Leads the intake, planning, execution, and implementation of Wholesale Credit Modernization initiatives, including process transformation, technology delivery, automation, workforce transition, and operating model changes.
Influences and coordinates cross-functional teams across Business, Risk, Operations, Technology, and third-party partners to achieve program objectives and business outcomes.
Develops and maintains program governance, project plans, executive reporting, risks, dependencies, and business readiness artifacts while ensuring traceability and accountability for delivery
Identifies opportunities to simplify, standardize, and enhance wholesale credit processes through automation, improved controls, and operating model optimization while supporting regulatory and risk management objectives.
Establishes and maintains strong relationships with stakeholders, business owners, sponsors, and leadership to drive alignment, resolve issues, and secure support for modernization priorities
Serves as an individual contributor with ownership of multiple complex initiatives and may provide day-to-day direction, coaching, and oversight of internal resources, contractors, and third-party partners supporting the program.