Senior Central Operations Specialist

First Northern Bank of Dixon•Dixon, CA

2d•Onsite

About The Position

The Senior Central Operations Specialist performs advanced and complex duties supporting the Central Operations department. This role involves performing advanced processing and oversight of operational functions, delivering advanced support to branches, and managing various reports and processes related to financial operations.

Requirements

High School diploma or GED required
Minimum 2 years of experience in financial services, banking operations or other related experience required
Problem-solving Skills � identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions; work well in-group problem solving situations
Customer Service � respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance
Collaboration � ability to work well with other departments and individuals; focus on solving conflict and listen to others without interrupting, keep emotions under control and remain open to others' ideas
Communication � speak and write clearly and persuasively in all situations; listen, get clarification and respond well to questions
Quality � demonstrate accuracy and thoroughness
Judgement � exhibit accurate judgment and confidentiality; support and explain reasoning for decisions; include appropriate people in decision-making process and makes timely decisions
Motivation � set and achieve challenging goals, demonstrate persistence and overcome obstacles and measure self against standard of excellence
Time-management � prioritize and plan work activities and use time efficiently
Professionalism � approach others in a tactful manner, react well under pressure and treat others with respect and consideration regardless of their status or position
Versatility � ability to work on projects and tasks in different areas of the department
Reliability � accept responsibility for own actions and follow through on commitments
Productivity � meet productivity standards, complete work in timely manner and strive to increase productivity
Compliance � consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

Nice To Haves

Associate�s degree in finance or related field preferred
Basic data entry skills, knowledge of Central Operations procedures preferred

Responsibilities

Perform advanced processing and oversight of operational functions including wire transfer processing, ACH returns and originations, cash ordering and shipping, foreign items, mail-in deposits and ICS/CDARS
Deliver advanced support to branches, including IRA, CD and HSA inquiries, serving as a primary escalation point for both branch and inter-departmental inquiries
Oversee ATM balancing, Reg E disputes, chargebacks, non-posts, unauthorized disputes and check adjustments
Review, research and either accept or decline mobile deposit exceptions
Review all department reports for accuracy, trends and discrepancies, including balancing and reconciling correspondent and department accounts
Manage the processing of debit card orders, card numbers for branch issuance and instant issue plastic inventory
Assist with monthly, quarterly and annual certifications and audits
Research suspected fraud and work with internal teams and external institutions to achieve timely resolution
Advise management of irregular or recurring problems and makes recommendations to improve the service provided
Comply with all applicable banking compliance rules and regulations, Bank policies, procedures, and UDAAP requirements