Central Operations Administrator

Jacuzzi Group•Portland, OR

4d•Onsite

About The Position

The Jacuzzi Group, a premier manufacturer of functional products for the home and outdoor space, is seeking a motivated Central Operations Administrator for its fast-growing Jacuzzi Bath Remodel business unit in Portland, OR. This role is crucial for managing day-to-day office operations, ensuring seamless order fulfillment, accurate financial management, and an optimized customer journey through effective use of ERP and CRM systems. The administrator will coordinate inventory, payments, and operational workflows to drive efficiency, enhance customer satisfaction, and support informed decision-making through clear communication and reporting.

Requirements

Attention to detail and critical thinking skills.
Able to effectively relate and communicate with all levels of employees and clients.
Must be dependable - must demonstrate thorough follow-up and responsiveness.
High level of proficiency in Microsoft Office (Word, Excel and PowerPoint).
Experience using ERP and CRM systems (Salesforce Lightning preferred).
Inventory management skills.
Strong team player.
Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
2-5 years of Office Management/ Business Administration Management experience in a construction, remodeling or manufacturing environment.

Nice To Haves

Bachelors degree

Responsibilities

Approve customer orders, allocate inventory, and record/reconcile customer payments in the ERP system.
Run Outbound Advice reports at least three times per week.
Align order fulfillment with inventory and production capacity.
Proactively resolve discrepancies in orders, payments, or inventory allocation.
Support smooth operational workflows.
Submit office supply orders.
Update and track customer project progress from sale to completion using Salesforce Lightning.
Ensure consistency in the customer journey.
Generate reports on customer engagement and project timelines.
Oversee local payables and timely invoice processing.
Manage accounts receivable by monitoring payment statuses and following up on overdue payments.
Prepare financial reports on AP/AR performance.
Identify and implement improvements in ERP and CRM processes.
Ensure compliance with company policies and regulations.
Train team members on effective use of systems.
Provide clear updates on order status, inventory challenges, and payment collections.
Develop actionable insights for management.
Act as a liaison between internal teams and external stakeholders.
Process change orders requested by the business in a timely and accurate manner.
Actively manage and process all forms of payment (Physical Checks / ACH / Payments) received at the branch within one day of receipt.
Actively manage and process all forms of mail received at the branch within two days of receipt.
Maintain supplies at the branch.
Perform other duties as assigned.