Senior Center Transportation Assistant (PT)

Town of Brookline•Brookline, MA

5h•Onsite

About The Position

The Brookline Council on Aging seeks a part-time Transportation Assistant to provide staff support to the Brookline Council on Aging/ Senior Center transportation programs (TRIPPS), specifically helping to manage the Senior Center�s growing medical transportation program. This position assists residents with their medical transportation needs and involves responding to phone calls, emails, and scheduling rides for individuals.

Requirements

Strong communication skills
Excellent customer service
Sensitivity to the wide spectrum of the needs of older adults
Ability to work independently with supervision
Ability to manage work time with regard to workload and projects
Ability to work cooperatively with other members of the COA team and other organizational partners
Strong organizational skills
Ability to maintain computerized records and reports
Working knowledge of Microsoft Outlook, Word, Excel, and Google Forms and Sheets and basic text messaging
Ability to respond quickly to problems or emergency situations

Nice To Haves

Additional training will be provided for site specific computer systems and utilizing transportation options.

Responsibilities

Monitoring the Senior Center Medical Transportation line and email address for new medical transportation requests.
Inputting new requests into an online spreadsheet.
Managing cancellations and changes.
Submitting new requests and cancellations to the transportation vendor.
Providing new users with information on the Medical Transportation Program.
Conducting reminder calls to Medical Transportation Participants.
Provide other transportation options as appropriate (e.g. Lyft Concierge)
Provide transportation alternatives to Brookline older adults