Senior CDD/EDD Specialist

Customers Bank • Malvern, PA

10d

About The Position

Customers Bank is seeking an experienced Senior CDD/EDD Specialist to serve as a subject-matter expert and lead supporting the Bank’s ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) efforts. The role focuses on guiding and developing junior specialists, conducting and assisting with customer reviews, and partnering with leadership to meet regulatory obligations. The specialist serves as an escalation point for complex, high-risk customer relationships and acts as a liaison between the EDD Team and other departments. The role also supports workload management, process improvements, audits, quality assurance, and regulatory examinations.

Candidates must be legally eligible to work in the United States without sponsorship, now or in the future. Customers Bank describes itself as a super-community bank founded in 2009, with over $22 billion in assets, focused on personal service, innovation, and reliability.

Requirements

• Bachelor’s degree in business, finance, or a related field, or equivalent work experience.
• At least 5 years of experience in AML, compliance, or financial crimes investigations.
• Strong analytical and investigative skills.
• Advanced proficiency in data analysis tools and software.
• Ability to work with the Microsoft Suite and learn and work with other Customers Bank applications.
• Must be legally eligible to work in the United States without sponsorship, now or in the future.

Nice To Haves

• Professional certification, such as CAMS.
• Experience with case management, customer risk scoring, or screening or transaction monitoring tools.
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Responsibilities

• Serve as a subject-matter expert and escalation point for complex and high-risk customer relationships, advising on review approach, risk assessment, and recommended outcomes.
• Ensure compliance with Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Assets Control, and USA PATRIOT Act regulations, and stay current on relevant regulatory developments.
• Own and perform complex CDD and EDD reviews for new and existing customers, following departmental procedures and exercising independent judgment when procedures do not clearly apply.
• Act as a direct liaison between the EDD Team and other departments regarding high-risk customer onboarding, ongoing monitoring, and general BSA inquiries.
• Train, coach, and mentor junior team members, onboard new team members, and serve as the first escalation point for review questions.
• Support the CDD & EDD Manager with workload management by assigning, managing, and tracking review assignments; monitoring timeliness and backlog; and reporting team status and metrics.
• Identify process gaps and recommend improvements to procedures, templates, and workflows.
• Contribute to the development and maintenance of CDD/EDD procedures and training materials.
• Support internal audits, quality assurance, and regulatory examination requests by providing documentation and subject-matter input.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior