Senior CDD/EDD Specialist

Customers Bank • Malvern, PA

11d

About The Position

Customers Bank is seeking an experienced Senior CDD & EDD Specialist to serve as a subject-matter expert and lead in the Bank’s ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) work. The role guides and develops junior specialists, assists with and conducts customer reviews, and partners with leadership to help ensure regulatory compliance. The position handles complex and high-risk customer relationships, supports high-risk onboarding and ongoing monitoring, and contributes to team workload management, process improvements, training, and audit and examination support.

Customers Bank is a super-community bank founded in 2009 with over $22 billion in assets. The Bank emphasizes dedicated personal service and a culture of collaboration, innovation, reliability, personal development, and inclusion. Applicants must be legally eligible to work in the United States without sponsorship, now or in the future.

Requirements

• Bachelor’s degree in business, finance, or a related field, or equivalent work experience.
• At least 5 years of experience in AML, compliance, or financial crimes investigations.
• Strong analytical and investigative skills.
• Advanced proficiency in data analysis tools and software.
• Ability to work with Microsoft Suite and learn and work with other Customers Bank applications.
• Must be legally eligible to work in the United States without sponsorship, now or in the future.

Nice To Haves

• Professional certification, such as CAMS.
• Experience with case management, customer risk scoring, or screening or transaction monitoring tools.
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Responsibilities

• Serve as a subject-matter expert and escalation point for the EDD Team on complex and high-risk customer relationships, providing guidance on review approach, risk assessment, and recommended outcomes.
• Ensure compliance with Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Assets Control, and USA PATRIOT Act regulations, and stay current on regulatory developments that affect CDD/EDD processes.
• Own and perform complex CDD and EDD reviews on new and existing customers in accordance with departmental processes and procedures, exercising independent judgment when procedures do not clearly apply.
• Act as a direct liaison between the EDD Team and other departments for high-risk customer onboarding, ongoing monitoring, and general BSA inquiries.
• Train, coach, and mentor junior team members, including onboarding new team members, and serve as the first point of escalation for review questions.
• Support the CDD & EDD Manager in workload management by assigning, managing, and tracking review assignments, monitoring timeliness and backlog, and reporting team status and metrics.
• Identify process gaps and recommend improvements to procedures, templates, and workflows; contribute to the development and maintenance of CDD/EDD procedures and training materials.
• Support internal audit, quality assurance, and regulatory examination requests by providing documentation and subject-matter input.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior