Senior Catering Sales Manager- InterContinental Boston

IHG•Boston, MA

2d•Onsite

About The Position

The Senior Catering Sales Manager will develop business through direct sales solicitation, secure new accounts, maintain existing accounts, and execute tactical sales plans to maximize hotel profitability while maintaining guest satisfaction. This role also involves overseeing client functions to ensure customer satisfaction. At InterContinental Hotels & Resorts, we aim for guests to feel special, cosmopolitan, and In the Know, requiring the manager to be charming, attentive, and knowledgeable.

Requirements

Some College plus 4-5 years sales or catering related experience, or equivalent combination of education and experience.
Knowledge of hotel and food & beverage operations preferred.
Must speak fluent English.
Frequently standing up or moving within and outside of the facility.
Carrying or lifting items weighing up to 25 pounds.
Handling objects.
Bending, stooping, kneeling.
Communication skills utilized a significant amount of time when interacting with others.
Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
May require a valid Driver’s License.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Other languages are preferred.

Responsibilities

Establish client base through direct sales efforts to secure business and meet/exceed catering revenue goals.
Actively prospect and qualify new business.
Negotiate guest room rates, meeting room rental, function space, and hotel services.
Accurately produce and/or review all sales contracts, rate agreements, and banquet/catering event orders.
Monitor and handle inquiry calls and provide client proposals.
Work closely with other hotel departments to facilitate services agreed upon with clients.
Disseminate sales-related information to other departments as appropriate.
Check function room set ups prior to guest arrival, ensuring details match client requirements and hotel standards.
Ensure deficiencies in function room set ups are corrected by appropriate personnel.
Welcome group contacts upon arrival and ensure guest satisfaction.
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
Entertain clients in accordance with established company and hotel policies.
Maintain client files and update information daily.
Produce monthly sales-related reports and sales forecasts for assigned area.
Attend trade shows, conventions, and participate in sales trips to key feeder markets.
Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
Promote teamwork and quality service through daily communication and coordination with other departments.
Interact with guests to ensure their total satisfaction.
Interact with other contacts as needed (Professional organizations, community groups, vendors, event planners).
Assist in developing and implementing sales action plans as assigned.
Participate in the annual budgeting and planning process.
Assist client in menu planning.
Coordinate food, beverage, table arrangements, and decorations with the Banquet Department.
Perform other duties as assigned.