Senior Casualty Claims Specialist, Attorney Represented - Pacific or Mountain Time Zone

Liberty Mutual Insurance•Scottsdale, AZ

19d•$61,000 - $126,000

About The Position

Liberty Mutual is hiring a Senior Claims Specialist for its Personal Lines Casualty Attorney Represented team. The role manages attorney-represented and litigated auto and homeowners bodily injury claims, investigating and resolving mild-to-moderate severity and/or complexity claims while providing prompt, quality service to policyholders. The position follows Pacific or Mountain time. Candidates living within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month; candidates living more than 50 miles from an office may work fully remotely. The stated start date is January 11, 2027. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time. Training is a critical component of success. Reliable attendance and active engagement during training are mandatory. The role requires the ability to obtain proper licensing as required.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
Ability to obtain proper licensing as required.
Normally acquired through a bachelor's degree or equivalent experience and at least 12–18 months of directly related experience.

Nice To Haves

At least 1 year of personal lines third-party auto casualty experience.
At least 1 year of attorney-represented experience.
Experience handling litigated third-party auto casualty claims.
Experience handling uninsured and underinsured motorist (UM/UIM) claims.
Customer service experience.

Responsibilities

Manage, investigate, and resolve claims; investigate and evaluate coverage, liability, and damages; and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
Confer with trial counsel and prepare trial reports.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on the proper course of action.
Respond to written and telephone inquiries, including status-report requests.
Ensure the adequacy of reserves.
Safeguard financial claims processing and information contained in claims files.
Update files and provide comprehensive reports as required.
Manage the practices and billing activities of outside and in-house counsel.
Attend and actively engage in training, with reliable attendance.