Senior Account Manager (Pacific, Mountain, or Central time zone)

PolyAI

6d•$240,000 - $260,000

About The Position

PolyAI is seeking a Senior Account Manager to commercially manage and grow Tier 1 customer relationships across a range of industries. Reporting directly to the VP of Account Management, this role helps develop a scalable growth motion that encourages customer self-service while building executive-level relationships, defining account strategies, delivering solution-based sales modeling, and driving customer retention and revenue growth. The role manages a book of up to 10 existing enterprise accounts and focuses on renewals, account expansion, and customer lifetime value. Candidates based in the Pacific, Mountain, or Central time zones are prioritized to provide adequate overlap with core team hours. The compensation range is $240,000–$260,000 OTE, depending on experience and location, structured as 70% base and 30% bonus. The role includes equity and full ownership of upsell and cross-sell into new use cases and channels, with 100% commission on upsells and renewals. The stated compensation range is a guide, not a guarantee; final compensation depends on qualifications, relevant experience, and role scope. PolyAI describes its culture through values of excellence, ownership, continuous improvement, bias for action, disagreeing and committing, and building for people. The company is an equal-opportunity employer committed to an inclusive environment.

Responsibilities

Manage a book of up to 10 existing enterprise customer accounts, focusing on retention and expansion.
Retain customers through renewals and deliver customer lifetime value by executing commercial plays that support high retention rates.
Identify and lead upsell expansions involving new use cases and channels.
Lead executive customer steering committee meetings that bring together C-level economic buyers with transformation, operations, and IT stakeholders.
Use business reviews to align business and IT buyers around a PolyAI-driven AI roadmap.
Work with the solution consulting team to create bespoke demos that turn potential use cases into practical solutions.
Forecast in-quarter deals accurately using the MEDDPIC methodology and generate pipeline in Gong.
Create tailored ROI models for specific verticals that address revenue generation and cost efficiency.
Use the Command of the Message sales methodology to build expanded, multi-threaded relationships within customer departments and cross-sell into new areas of the business.
Represent the voice of the customer internally and partner with Deployment Strategists to drive product usage and ongoing virtual agent quality.