Senior Casualty Claims Specialist, Attorney Represented - Pacific or Mountain Time Zone

Liberty Mutual•Chandler, AZ

18d•Hybrid

About The Position

Liberty Mutual is hiring a Senior Claims Specialist for its Personal Lines Casualty Attorney Represented team. The role manages, investigates, and resolves attorney-represented and litigated auto and homeowner bodily injury claims, and provides prompt, quality service to policyholders for claims of mild to moderate severity and/or complexity. The position follows a Pacific or Mountain time schedule. Candidates living within 50 miles of a Liberty Mutual Claims office are expected to work onsite at least two days per month; candidates living more than 50 miles from a claims office may work fully remotely. The start date is January 11, 2027. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time. Training is a critical part of success in the role. Reliable attendance and active engagement during training are mandatory. The position requires the ability to obtain proper licensing as required. Liberty Mutual describes its workplace as inclusive and offers comprehensive benefits, workplace flexibility, professional development opportunities, and opportunities through Employee Resource Groups. Compensation is determined by factors including skills, experience, education, certifications, and location; the posting does not state a salary range.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
Bachelor's degree or equivalent experience, normally required for the capabilities, skills, and knowledge of the role.
At least 12–18 months of directly related experience.
Ability to obtain proper licensing as required.
Reliable attendance and active engagement during training.

Nice To Haves

At least 1 year of Personal Lines third-party auto casualty experience.
At least 1 year of attorney-represented experience.
Experience handling litigated third-party auto casualty claims.
Experience handling uninsured and underinsured motorist (UM/UIM) claims.
Customer service experience.

Responsibilities

Manage, investigate, and resolve claims.
Investigate and evaluate coverage, liability, and damages, and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
Confer with trial counsel and prepare trial reports.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on appropriate courses of action.
Respond to written and telephone inquiries, including requests for status reports.
Ensure reserves are adequate.
Maintain the security of financial claims processing and information contained in claims files.
Update files and provide comprehensive reports as required.
Manage the practices and billing activities of outside and in-house counsel.
Attend and actively engage in training, with reliable attendance.